Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Project Management team to partner with the Business.
As an Analyst in the CO&D team, you will be responsible for partnering closely with the subject matter experts from the business, production, policy and project teams within various WKO & DDS functions to ensure all Change & Knowledge Management documentation is accurate, clear, concise, and consistent. The CO&D Analyst is also responsible for assisting Exam Management with procedure evidence, managing the procedures portal and additional projects, as assigned. Additionally will be required to manage projects to improve Change Management processes and tools
Job responsibilities
Responsible for developing and maintaining Knowledge Management Assets (including procedures, supporting documents and communications) to support KYC policies and operational processes
Ensure final approved documents conform to prescribed templates and style guidelines
Champions and adheres to the CO&D Change Readiness process
Write user-friendly materials that meets the needs of the target audience, translating knowledge into content that sets our users up for success
Manage communications and meetings with project teams and key business partners, escalating challenges as needed
Facilitate review with Stakeholders including Process Owner, Management, Testing and Compliance securing all approvals for procedures, and establish strong working relationships through routine interfacing with Technology, Subject Matter Experts (SMEs), and other relevant parties.
Work under tight deadlines to quickly update/enhance knowledge assets resulting from policy and process changes
Review change requests to confirm adherence to established change management standards and controls.
Maintain and regularly update the change request repository to ensure statuses, decisions, and comments are accurately captured.
Prepare PowerPoint materials and distribute meeting minutes for weekly change management forums.
Partner with change management stakeholders to reinforce understanding of the change management process and support effective change tracking and reporting. and formulate observations and recommendations for process improvement, risk mitigation, and improved controls
Required qualifications, capabilities and skills:
A minimum of 5years practical experience with technical/procedural writing, editing and communication.
BA/BS degree in English/Writing or equivalent work experience
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Teams, Co-pilot
Demonstrated experience editing and reformatting detailed procedural documents into succinct, easy to follow steps
Demonstrate the ability to identify and address fine details while maintaining a clear understanding of the broader context and overall objectives.
Clear communicator with excellent organizational and time management skills.
Self-motivated and analytical, capable of working independently and in teams.
Preferred qualifications, capabilities and skills:
Knowledge of financial services functions, operations and awareness of regulatory and compliance environments a plus
Experience in WKO / DDS processes is preferable
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- At least 5 years of practical experience in technical or procedural writing, editing, and communication
- BA or BS degree in English, Writing, or equivalent work experience
- Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Teams, and Copilot
- Experience editing and reformatting detailed procedural documents into concise, easy-to-follow steps
- Ability to identify fine details while understanding broader context and objectives
- Clear communication, organization, and time management skills
- Ability to work independently and collaboratively in teams
- Knowledge of financial services operations and regulatory or compliance environments
- Experience with WKO or DDS processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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