Who is Element?
We serve as a partner at the intersection of innovation and our clients' needs, efficiently crafting meaningful user experiences for government and commercial customers. By breaking down complex problems to their fundamental elements, we create modern digital solutions that drive efficiencies, maximize taxpayer dollars, and deliver essential outcomes that serve the people.
Why Work at Element?
Make an impact that resonates-join our vibrant team and discover how you can improve lives through digital transformation. Our talented professionals bring unparalleled energy engagement, setting a higher standard for impactful work. Come be a part of our team and shape a better future.
Position Summary:
We are looking for an experienced Technical Writer to support a federal government program responsible for developing, maintaining, and enhancing documentation, training materials, and operational content for a large-scale healthcare and digital services environment. This role requires strong experience producing high-quality technical documentation and Standard Operating Procedures (SOPs) in compliance with government standards and supporting both system documentation and end-user training initiatives.
The Technical Writer will work across multiple program tasks, with a balanced focus on formal documentation and user enablement content.
Key Responsibilities
- Support program tasks, covering documentation, manuals, user training materials, and ongoing content updates.
- Develop, maintain, and update technical documentation, system manuals, standard operating procedures (SOPs), and operational guides.
- Create clear, concise, and user-friendly documentation for both technical and non-technical audiences.
- Produce and maintain end-user training materials, including guides, job aids, knowledge base articles, and instructional content.
- Ensure all documentation adheres to federal government documentation standards, including applicable compliance frameworks such as DoD 5015.2 records management standards and 508 compliance on all formal deliverables.
- Collaborate with product owners, business analysts, developers, and SMEs to gather requirements and validate technical accuracy of documentation.
- Translate complex technical and system information into structured, accessible content for end users and stakeholders.
- Maintain version control and ensure documentation remains current with system updates, releases, and process changes.
- Participate in proposal reviews, including grammar editing, technical consistency review, and documentation quality assurance (508 compliance) for federal submissions.
- Ensure consistency in tone, formatting, terminology, and branding across all documentation deliverables.
Minimum Requirements
- Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or related field (or equivalent experience).
- 5+ years of experience in technical writing, documentation development, or related roles in federal or enterprise environments.
- Proven experience developing SOPs (Standard Operating Procedures), technical manuals, and structured operational documentation.
- Experience working in federal government environments, with strong understanding of documentation standards and compliance requirements.
- Experience supporting CMS (Centers for Medicare & Medicaid Services) programs or similar healthcare government initiatives is required.
- Knowledge of Section 508 accessibility standards for documentation and training materials.
- Familiarity with DoD 5015.2 documentation and records management standards or equivalent federal documentation frameworks.
- Experience developing end-user training materials and instructional content for digital systems or enterprise applications.
- Strong editing, proofreading, and quality assurance skills, including experience supporting proposal and technical document reviews (grammar, clarity, and technical accuracy).
- Ability to work with cross-functional teams including product, engineering, and business stakeholders.
- Strong written and verbal communication skills.
- High attention to detail with strong editing and proofreading capabilities.
- Ability to translate complex technical concepts into clear, user-focused content.
- Strong collaboration skills across technical and non-technical teams.
- Ability to manage multiple priorities in a fast-paced, regulated environment.
- US Citizenship or Permanent Residency required.
- Must reside in the Continental US.
- Depending on the government agency, specific requirements may include public trust background check or security clearance.
Preferred Qualifications
- Experience with content management systems (CMS tools such as Confluence, SharePoint, or similar platforms) and google drive.
- Familiarity with Agile development environments and iterative documentation practices.
- Experience supporting healthcare enrollment systems, eligibility platforms, or federal digital services.
- Experience working in large-scale federal IT programs or consulting environments.
What We Do
We are your human-centric innovation partner, crafting impactful user experiences for government and commercial sectors with an unwavering commitment to efficiency and excellence. Our Core Capabilities: CMS Data Experience Our team has established deep domain experience in insurance, claims, and quality data throughout the CMS ecosystem. We equip healthcare stakeholders with insights to make informed policy decisions through strategic data management, integrating diverse data sources, and conducting analysis. Enabling Interoperability in Healthcare We build functionality using standards such as FHIR to allow for data interoperability between government agencies, providers, and patients. Guided by our long-time partnership with CMS and healthcare stakeholders, we advocate for patient data accessibility, striving to enhance the quality of care delivered. Leaders in DevSecOps As some of the earliest practitioners of DevSecOps within CMS, we exemplify the significance of a carefully engineered CI/CD pipeline. Amidst unprecedented HealthCare.gov registrations, our team safeguards its stability and reliability. Consulting to Innovate At Element, we act as consultative partners at the crossroads of innovation and our clients' needs. No matter the challenge, we identify and prioritize the appropriate methods, ensuring tailored solutions and using modern technologies. We believe in a world where solutions we build improve the lives of those who use them, and the elements of Innovation, Collaboration, Integrity, Equity, Creativity are the foundation
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