Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
- The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
- This position will write and review procedural content to ensure that all business units and process owners’ content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content.
- Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
- Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
- Conduct quality reviews on all content ensuring quality standards are adhered to.
- Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact.
- Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees.
- Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
- Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
- Strong relationship skills.
- Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors.
- Understanding of Performance Support technology.
To know more or to schedule an interview, Please contact:
Krishna Madhwani
973-606-3291
krishna.madhwani(at)collabera.com
Skills Required
- Excellent written and oral communication skills
- Strong relationship skills
- Demonstrated experience handling multiple priorities
- Proficient in MS Office and HTML
- Understanding of Performance Support technology
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
