Are you passionate about turning complex technical concepts into clear, engaging content? We are looking for a Middle/Senior Technical Writer to join our Product Documentation Team. This is a part-time remote opportunity based in Toronto, ON, Canada, with flexibility to work from anywhere.
At Sigma Software, we collaborate with global innovators to deliver impactful solutions across industries. In this role, you will contribute to cutting-edge cybersecurity products in the AdTech domain, helping safeguard digital advertising from fraud and invalid traffic.
Why join us? You’ll enjoy remote work flexibility, opportunities for professional growth, and the chance to work on international projects with a talented, supportive team.
CUSTOMER
Our customer is a global provider of comprehensive security solutions, protecting individuals, organizations, and communities from diverse risks, with a strong focus on digital protection. Their products specialize in bot defense and invalid traffic prevention for AdTech companies, including SSPs, DSPs, agencies, and publishers. Combining advanced technology with deep industry expertise, they deliver scalable, robust solutions across multiple sectors.
PROJECT
The project focuses on creating and maintaining high-quality technical documentation for security-focused SaaS products in the AdTech ecosystem. These solutions detect and mitigate fraudulent activities, ensuring trust and integrity in digital advertising. You will work closely with cross-functional teams to produce materials that enhance usability, streamline onboarding, and support ongoing operations.
- Develop clear, concise, and comprehensive technical documentation for diverse audiences
- Collaborate with product managers, engineers, and designers to gather technical insights
- Continuously improve existing documentation and create new materials aligned with product updates
- Identify opportunities to enhance product usability through documentation strategies
- Mentor other technical writers and contribute to team growth
- Partner with Product, Engineering, and Marketing teams to align educational content with business goals
- Proven experience as a Technical Writer in a SaaS or technology environment
- Strong understanding of developer tools, security workflows, or DevOps environments
- Excellent written communication skills with attention to clarity and structure
- Ability to collaborate across departments and manage multiple documentation projects
- Upper-Intermediate English level
- 3+ years of relevant experience
NICE TO HAVE:
- Cybersecurity and/or Media industry experience
- Background in content strategy, UX writing, or product documentation
PERSONAL PROFILE:
- Detail-oriented communicator who can translate complex technical concepts into accessible content
- Collaborative mindset with the ability to work across diverse teams
- Proactive in identifying documentation needs and improving processes
Top Skills
What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters
