What You’ll Do (Essential Responsibilities)
- Develop and maintain a wide range of technical documents, including user manuals, installation guides, API documentation, release notes, FAQs, tutorials, and SOPs. Ensuring accuracy, clarity, consistency, and adherence to company style guides and industry standards.
- Participate in the defining of documentation standards in terms of content & delivery for all Mitek products.
- Manage documentation across platforms and media, using content management systems (CMS), version control systems and online help systems (e.g., readme.com).
- Collaborate with design and engineering teams to improve user experience by providing input on user interface text and participating in usability studies.
- Train teams (Product Management / Development) on new content standards to drive consistency and quality for published documentation.
Who You Are (Soft Skills & Attributes)
- Superb written and verbal communication skills, with a focus on clarity, conciseness, and grammatical accuracy.
- Ability to quickly learn and understand complex technical subject matter and software applications.
- Strong ability to understand and communicate complex engineering concepts to diverse audiences.
- Excellent teamwork and interpersonal skills to work effectively within cross-functional, agile development teams.
- Meticulous attention to detail to ensure precision and accuracy in all documentation.
- Strong portfolio showcasing relevant technical writing work.
What You Need (Education/Licenses/Certifications, Experience, Knowledge, Technical Skills & Abilities)
- Bachelor’s degree in English, Communications, Journalism, Computer Science, or a related technical field (required or preferred).
- 3–5 years of experience in technical writing for software or other highly technical industries, focusing on business applications or software platforms.
- Strong analytical and research skills to collect information from technical staff and internal/external sources.
- Familiarity with documentation tools and software (e.g., Microsoft Office Suite, screen capture tools) and programming concepts.
What Would be Nice (Preferred Skills & Experience)
- Proficiency with readme.com or similar version control systems.
- Fluency in Spanish or Russian
Top Skills
What We Do
“Accelerate the digital transformation of your business with digital identity verification."
Mitek (NASDAQ: MITK) is a global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Mitek’s identity verification solutions enable an enterprise to verify a user’s identity during a digital transaction, which assists financial institutions, payments companies and other businesses operating in highly regulated markets in mitigating financial risk and meeting regulatory requirements while increasing revenue from digital channels. Mitek also reduces the friction in the users’ experience with advanced data prefill and automation of the onboarding process. Mitek’s innovative solutions are embedded into the apps of more than 6,100 organizations and used by more than 80 million consumers for mobile check deposit, new account opening and more.
