Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Opportunity
Adobe's Digital Enablement & Care team helps millions of users find success with Adobe's products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.
What you’ll do:
Define, deliver, and lead content initiatives that increases customer self-service and enablement for a suite of products within multiple channels - web, in-app, community, social and more.
Improve customer data analysis and build insights and strategies for knowledge, troubleshooting, and outcome-based content
Work with marketing and product teams to propose projects and campaigns to aid self-serve, increase ARR and grow product usage
Lead projects that deliver results and manage dependencies within the context of narrow release timelines.
Collaborate with engineering, support, and product management to understand product goals, experience, and customer needs to define content opportunities.
Be capable of wearing multiple hats: strategist, creator and author, quality control and editor, data and insights, and project manager.
Design and maintain logical information architectures with a primary focus on usability and discoverability
Collect and analyse quality metrics to ensure content efficiency and outcomes.
Collaborate effectively with cross-functional teams and contributors to develop, write, and maintain content.
Deliver clear and concise content by following Adobe writing principles and Style Guide.
Deliver high quality and accurate content by ensuring effective reviews by all partners.
Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap and experience.
Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users.
Experience and qualifications:
Bachelor's degree or higher in English, communication, journalism, marketing, or other relevant fields
6+ years’ experience, preferably at a software company where the majority of your work involved customer-centric content, collaborating with various partners and writing customer-facing documentation.
Experience with text, visual, and video development tools or CMS
High proficiency in English language – both verbal and written.
Strong teammate with good communication, organization, and interpersonal skills.
Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.
Knowledge of standard processes in analytics, search technologies, and SEO (Search Engine Optimisation).
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
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What We Do
When you join Adobe Life in Austin, you’ll immerse yourself into a world of cutting-edge technology, exceptional colleagues and meaningful work that touches millions of people everywhere.
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Why Work With Us
Adobe Austin embodies the culture of the Austin neighborhood around it which is diverse, enterprising and innovative.
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