Technical Writer

Who we are

DoubleVerify (DV) is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About the role

DV’s business-to- business (B2B) platforms, which encompasses a suite of robust, self-service tools accessible to customers worldwide, allows users to independently perform a variety of workflows ranging from activation to reporting. 

As a Technical Writer, you will produce and maintain client-facing documentation to support self-service workflows for clients globally. The documentation types range from glossaries and guides for reporting, how-to guides for self-service workflows, and documentation on utilizing DV services within third-party platforms. This role closely collaborates across Product Managers and business-facing teams including Account Management, Implementation and Sales Engineering teams within DV.  As an ideal candidate, you have experience in knowledge management and bring with you learnings and best practices so that you can hit the ground running.

This role is based in NYC and sits within the Customer Experience team. 

What you’ll do:

Communicate complex materials and concepts in an appealing and effective manner to both internal and external users of varying technical knowledge, in the DV voice

• Write, publish and maintain high-quality help content including -- user guides, online help, analytics glossaries, training materials and product release notes
• Collaborate with Account Managers, Implementation Managers, Product Managers and Marketing, at peer level as support to senior team, to produce effective documentation and messaging and promote new features

Who you are:

• 3 -5 years of relevant work experience writing online help and and user interface messaging, preferably in a web production environment
• Demonstrated ability to come up to speed quickly on a new project, balance multiple tasks, and provide quick return on documentation projects
• Strong ability to clearly and succinctly communicate complex concepts to novice end users
• Strong written and verbal communication skills, including the ability to edit and proofread materials
• Cross-functional experience working with client-focused teams 
• Demonstrated ability to multitask and work with little supervision
• Experience using FreshDesk, Document360, Postman, GitLab, Docusaurus (or other API documentation tools) and Pendo -- a plus
• Knowledge of Markdown and HTML-- a plus
• Must be able to provide writing samples
• BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
• A can-do attitude and a willingness to learn 

Hybrid / in office 3 days a week.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$72,000-156,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!