Company Description
We are looking for a talented and passionate Technical writer who will help to create well-structured and extensive documentation.
As a Technical Writer, you will be a part of our dynamic team and report directly to the Chief Product Officer.
Sounds like you? We are waiting for you in our team!
CUSTOMER
The company was founded in 2012 in Brooklyn. Our humble beginnings led to the creation of the Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bot attacks, fraud, and account abuse. Today, we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.
PROJECT
As a member of the Technical Writer Charter, you will play a pivotal role in enhancing the user experience by crafting comprehensive documentation that supports product functionalities, streamlines onboarding processes, optimizes day-to-day operations, and facilitates product discovery.
Job Description
- Develop clear, concise, and comprehensive technical documentation tailored to various audiences, including developers, security analysts, and DevOps engineers
- Collaborate closely with cross-functional teams, including product managers, engineers, and designers, to gather technical information and insights for documentation creation
- Continuously improve existing documentation and create new materials to ensure accuracy, relevance, and alignment with product updates and enhancements
- Work proactively to identify opportunities for enhancing product usability, functionality, and user satisfaction through effective documentation strategies
- Contribute to the growth and expansion of the Technical Writing team by sharing expertise, providing mentorship, and participating in recruitment activities
- Collaborate with other teams in Product, Engineering & Marketing to maximize the impact of our educational content and ensure it’s aligned with broader business goals
Qualifications
- 3+ years of experience in writing technical documentation focused on the software development domain
- Strong passion for technology and exceptional writing skills, with the ability to translate complex technical concepts into clear and understandable documentation
- Skilled in documenting APIs, SDKs, command-line interfaces, and other technical components
- Familiarity with Agile practices, including collaboration within Agile teams
- Excellent interpersonal and communication skills, thriving in fast-paced, evolving environments
- Creative, empathetic, optimistic, collaborative, and naturally curious
- Passion for learning and sharing knowledge
- Bachelor’s degree in a related field (e.g., Computer Science, Technical Writing)
- Native or near-native English proficiency
Additional Information
PERSONAL PROFILE
- Ability to work independently and proactively, including the capability to ping others for necessary information or if information is not provided on time
- Responsibility for taking ownership of tasks and ensuring they are completed successfully
What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters
