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Level Access
We combine technology, processes, people and legal expertise to make your digital assets accessible for all.
México
Remote
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Jobs//Remote//Content//

Technical Writer

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We are looking for an addition for our Product team! As our Technical Writer you will help drive the next level of our documentation and procedural information for user personas. You love language and ideas. You are curious about information architecture and think translating complex features into digestible content is the coolest thing. You are a committed customer advocate and relentlessly prioritize to ensure our content continues to teach, educate, and empower users to succeed with building accessibility into their solutions.

Responsibilities:

  • Obtaining a deep understanding of Level Access products and services to translate complex product information into simple, user-friendly content.
  • Collaborate with subject matter experts and product managers to develop, organize, and write product manuals, technical specifications, and process documentation.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all Technical Writing deliverables.
  • Evaluate current content and develop innovative approaches for improvement.
  • You are a keeper and organizer of our internal and external knowledge base.
  • Champion and deliver Customer Success enablement for all product and services releases.
  • Continually seek data to drive process improvements and ever evolve the Technical Writing team efficiency and usability of the Help Center.

Qualifications:

  • A degree or certificate in technical writing, accompanied by either a minimum of 2 years' experience in technical writing or 4 or more years of equivalent technical writing experience
  • Ability to adapt your writing style and voice for different audiences.
  • Strong written and oral communication skills, with strong attention to detail and a command of English grammar and punctuation.
  • Demonstrated ability to clearly explain frameworks, technical integrations, and APIs.
  • Ability to interview and work one-on-one with both technical and business stakeholders to gather information and requirements.
  • Ability to work with minimal supervision and to develop and execute project plans under deadlines.
  • Highly organized and strong command of time management balancing multiple projects simultaneously, with an eye for prioritization.
  • An inquisitive mindest with healthy analytical and critical thinking skills.
  • Ability to transform functional specifications into clear, concise, and easily understandable documentation.
  • Ability to work with and seek answers in ambiguous environments and bring order to chaos.
  • Strong working knowledge of Microsoft Office of products and comfortable with web products.
  • Ability to grasp new concepts quickly and approach your research with a holistic understanding of the user journey.

Nice to have

  • 2+ years experience in a hyper growth company and/or working in an agile environment
  • Knowledge of digital accessibility, accessibility guidelines (WCAG) and disability inclusion.
  • Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA).
  • Familiarity with Atlassian content platforms and Zendesk.

Application Process

If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. For immediate consideration, we ask that you please submit your cover letter and resume.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.


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Colleen Wood
Chief People Officer
CULTIVATING CAREERS
Strengthening paths to success
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
Whether executive-sponsoring a Women of Level Access employee resource group or structuring employee goal-setting with a “Level Up” tool, Colleen Wood keeps colleagues in mind. “I’m very passionate about building an award-winning culture of inclusion where all people feel a sense of belonging and their voices are heard,” she said. At Level Access, internal programs support emerging leaders, train managers and allot employees $1,000 a year for professional development. “I got to where I am in my career with the help and kindness of many,” Wood said. “I want to make sure others experience that.”
I think about the roles I can play in helping people, be that by sharing HR expertise, advocating for employees or just being a confidante. All of these are ways to help people grow their careers.
Sarah Rose
Manager, Accessibility Consulting
RESOURCEFUL SOLUTIONS
Creating accessible digital experiences
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
Supporting teams of consultants, Sarah Rose leverages a tech stack that includes Level Access’ own Accessibility Management Platform (AMP). “Our team also works with a wide range of assistive technologies and tools including desktop and mobile screen readers, screen magnification software, speech dictation and voice recognition software, Braille displays, switch devices and alternative keyboards,” Rose said. Finding the right tools means knowing everyone’s needs. “We need tools accessible to all our team members and don’t work with ones not everyone can participate within,” she said.
My role is to make sure our team members are happy, healthy, motivated, and set up for success in terms of both their projects and overall career progression.
Jesse Idun
Team Lead, Enterprise Sales
BEST PRACTICES
Bringing clients into the Level Access family
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
As an enterprise team lead, Jesse Idun spends half the day with clients in his territory to help them along their respective accessibility journeys — then spends the other half mentoring account executives to do the same. “The sales culture is one of collaboration with a focus on advancement and improvement,” he said. Since learning from account managers in his first months on the job, Odun has made himself available for impromptu coaching and training sessions aimed at accessibility education and empowering future leaders on his own team. “There are always ways to pay it forward,” he said.
Collaboration and the ability to work well together is a key part of our company culture. When I need help thinking through a hurdle, I know there is someone on the team who can assist me.

What are Level Access Perks + Benefits

Level Access Benefits Overview

We’ve designed our benefits offering to:​
- Support our team by adding benefit enhancements across our plan
- Ensure we get the greatest value for every dollar invested in our team​
- Provide the best member experience to our team
- Design our plan with inclusion and compliance in mind: social, technical, and financial​

Overview of Benefits we Offer!
Medical, Dental, and Vision
HSA and FSA
Life and AD&D, Disability, Critical Illness, and Accident
Additional Benefits (Reimbursement Programs)
Time Off (FTO/PTO/Holidays)

Culture
Partners with nonprofits
Open door policy
OKR operational model
Flexible work schedule
We understand that our employees are located in different time zones and have lives outside of work so we allow the option for flexible schedules to accommodate all of our employee's
Remote work program
Level Access currently conducts business as a fully remote organization with the option to come into our headquarters in the DC area.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We off every employee fitness reimbursement of 50%, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Traditional 401K and Roth 401K are both available for our employee's
401(K) matching
Level Access will match up to 3% of compensation for both the traditional and the Roth 401(k) contributions
Company equity
Performance bonus
Level Access offers a bonus plan for every role throughout the organization to reward each employee for great performance
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Level Access offers up to 12 weeks of paid maternity leave and 8 weeks of paid paternity leave for individuals who have been with the organization for at least 6 months.
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Level Access provides a 50% reimbursement, up to $60/month, for gyms, fitness classes, personal training, or virtual fitness programs/subscriptions.
Home-office stipend for remote employees
$50/month stipend for remote work expenses. Automatically added to the first payroll of each month
Professional Development
Job training & conferences
$1,000/year for professional improvement activities, including training courses, certifications, conferences, tuition, and books.
Tuition reimbursement
Mentorship program
Continuing education stipend
Training Reimbursement is provided to each employee for professional improvement activities, including training courses, certifications, conferences, tuition, and books
Continuing education available during work hours
Customized development tracks
View full list of perks + benefits
Photo Gallery
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"
Employees of Level Access wearing our Company Kick Off swag for our theme of "Architecting Greatness"
Employee with a purple shirt standing out the Level Access Booth at the CSUN conference
Women of Level Access on "International Women's Day"

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