Everforth ECS is seeking a Technical Writer to work in a HYBRID setting out of our Arlington, VA office.
ECS is seeking a detail-oriented and skilled Technical Writer/Editor to support the CISA Continuous Diagnostics and Mitigation (CDM) Data Services Program. This program strengthens the cybersecurity of government networks through risk-based, cost-effective solutions. This position plays a key role in developing, maintaining, and delivering high-quality technical documentation that supports program objectives, enhances knowledge sharing, and ensures consistency and accuracy across technical communications.
The Technical Writer/Editor will serve as a member of the Information Management (IM) Team, a shared-service team covering Knowledge Management, Training, and Communications & Content. Working collaboratively with development engineers, product owners, clients, and stakeholders, this individual will translate complex technical information, including ambiguous customer and engineering requests, into clear, accurate, polished, and standards-compliant deliverables. This role also requires validating the completeness, accuracy, and reliability of supporting technical information, including engineering inputs, tickets, and release notes. Operating within a SAFe environment, the Technical Writer/Editor will support sprint, increment, and release activities by ensuring documentation is developed, reviewed, and maintained in alignment with evolving program requirements and established documentation standards.
- Write and edit technical content — reports, user manuals, user guides, quick-start guides, graphics, briefings, presentations, SOPs, and cybersecurity plans — while adhering to established formatting and documentation templates, Style Guide, and Communications Guide, even when source material is incomplete or inconsistent
- Produce documentation on tight turnarounds, balancing speed with accuracy as sprint, increment, and release schedules shift
- Work directly with development engineers, product owners, and stakeholders to capture how features, data flows, and services work, using stories, acceptance criteria, demos, and short interviews, and then converting that input into system descriptions, process write-ups, release notes, and runbook-style content
- Decipher ambiguous or incomplete customer and stakeholder requests, asking the right clarifying questions to turn vague asks into clear, actionable documentation requirements
- Develop outlines and drafts for review and approval, ensuring final documents meet program and compliance requirements
- Research and gather technical or background information from documentation, SMEs, and project personnel to support deliverable content
- Track down and verify engineering input on Jira tickets and work items, following up with engineers as needed to confirm their portions are complete, accurate, and ready for inclusion in release notes and other documentation
- Own and maintain documentation in Confluence, including page structure, templates, labels, and navigation, ensuring content stays organized, consistent, and easy to find
- Review, update, and maintain cybersecurity policies, guidance documents, directives, templates, standards, and procedures to keep all documentation current — while flagging outdated or rigid templates that no longer serve the content
- Act as a technical editor between release cycles, reviewing and editing other program content such as training materials, stakeholder communications, briefings, and Knowledge Management content for both technical accuracy and clarity
- Identify documentation gaps or process breakdowns and proactively propose practical fixes, contributing to continuous process improvement
- Collaborate on standardizing processes and deliverables, bringing structure to recurring documentation needs without sacrificing flexibility when priorities change
- Track documentation coverage, freshness, and usage, and share updates on documentation health as needed
- Manage multiple deliverables and competing deadlines with strong personal organization, follow-through, and accountability for your own work products
- Work independently and proactively, exercising initiative to resolve issues before they become blockers, while also functioning effectively as part of a team
- Perform additional duties as assigned
Salary Range: $74,000 - $112,000
General Description of Benefits
Preferred Qualifications
- US Citizenship with an ability to obtain a Public Trust Clearance
- Bachelor's degree in English, communications, technical communication, computer science, or a related field, or equivalent experience
- 5+ years of technical writing experience
- Excellent written and oral communication, strong interpersonal skills, and a proactive, self-motivated work ethic
- Strong organizational skills and demonstrated accountability for deliverables and deadlines
- Ability to work independently, synthesizing information from multiple (sometimes conflicting) sources
- Comfort working within rigid or templated documentation standards while identifying where those templates fall short
- Ability to manage fast turnaround times and adapt quickly to shifting priorities
- Skill in interpreting unclear or incomplete customer/stakeholder requests and translating them into actionable documentation
- Experience coordinating with engineers or SMEs to confirm ticket/work completion before finalizing release documentation
- Strong problem-solving skills, with a track record of identifying issues and driving them to resolution
- Ability to learn complex technical and data topics quickly and explain them plainly in writing
- Experience supporting documentation development with input from architects, engineers, and SMEs
- Working knowledge of Agile and SAFe processes, including documenting within sprints and program increments
- Working knowledge of Confluence and Jira, including building and maintaining pages, templates, labels, and ticketing system
- Extensive knowledge of MS Word and PowerPoint; experience with MS Excel
- Excellent analytical skills
Skills Required
- U.S. citizenship and ability to obtain a Public Trust clearance
- Bachelor’s degree in English, communications, technical communication, computer science, or a related field, or equivalent experience
- 5+ years of technical writing experience
- Excellent written and oral communication skills
- Strong interpersonal skills and a proactive, self-motivated work ethic
- Strong organizational skills and accountability for deliverables and deadlines
- Ability to synthesize information from multiple, sometimes conflicting, sources
- Ability to work within templated documentation standards and identify template shortcomings
- Ability to manage fast turnaround times and shifting priorities
- Ability to interpret unclear or incomplete customer and stakeholder requests
- Experience coordinating with engineers or subject matter experts to confirm ticket and work completion
- Strong problem-solving skills and ability to drive issues to resolution
- Ability to learn complex technical and data topics and explain them clearly in writing
- Experience developing documentation with architects, engineers, and subject matter experts
- Working knowledge of Agile and SAFe processes
- Working knowledge of Confluence and Jira, including pages, templates, labels, and ticketing
- Extensive knowledge of Microsoft Word and PowerPoint
- Experience with Microsoft Excel
- Excellent analytical skills
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
