The Role
Develops and maintains technical documentation including architecture diagrams, user guides, software bills of materials, onboarding materials, cloud-service procedures, and cybersecurity documentation. Collaborates with engineers, government customers, and leadership; uses Azure DevOps to document work; advises on documentation tools and process improvements; manages priorities and ensures deliverables meet customer standards.
Summary Generated by Built In
ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as a part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services.
Duties and Responsibilities:
As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions:
Duties and Responsibilities:
As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions:
- Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections
- Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services
- Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities
- Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards.
- Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation.
A Technical Writer who fits our team is:
- Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.
- Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.
- Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.
- Forthright: speaks with conviction; argues based on understanding, respectfully.
- Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.
- Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
- Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly.
Required Qualifications:
- Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship.
- Must currently possess an active Secret (or higher) security clearance.
- High School Diploma and 10 years of relevant experience, or
- Associate’s degree with seven years of relevant experience, or
- Bachelor’s degree in a related field and one year of relevant experience, or
- Master's degree in a related field and no experience
- Excellent communications skills, both written and oral
- Strong knowledge of Adobe Acrobat
- Strong knowledge of Microsoft Suite of Software.
- Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO)
- Basic knowledge of Windows and Linux
- Basic familiarity with Cloud ecosystems and architectures
Preferred Qualifications:
- Knowledge and experience with Department of Defense networks, systems and processes
- Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools
- Experience with Oracle Cloud ecosystems
- Experience working with Government Cloud providers, such as ECMA
- Familiarity with Soldier and/or other Army Mission Command and Control systems
- Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking
- Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions
ACI Offers a Robust Benefits Package Which Includes:
- Competitive salary
- Comprehensive Medical, Dental, and Vision plans
- Group Life and Voluntary Life Insurance plans
- Retirement Savings Plan
- Paid Time Off
- Paid Parental Leave
- Tuition and Professional Development Reimbursement Program
About
The ACI pay band for this position is a general guideline only and not a guarantee of a specific compensation. Factors that influence the pay offered to a specific candidate for this position include, but are not limited to, federal and state laws; federal government contract labor categories and contract wage rates; relevant prior work experience; a candidate’s knowledge, skills, abilities, and behaviors; geographic location; education; and certifications.ACI is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability status or any protected category prohibited by local, state or federal laws.
Skills Required
- Active Secret or higher U.S. Government security clearance
- Proof of U.S. citizenship
- High school diploma and 10 years of relevant experience, or associate degree and seven years of relevant experience, or bachelor's degree in a related field and one year of relevant experience, or master's degree in a related field and no experience
- Excellent written and oral communication skills
- Strong knowledge of Adobe Acrobat
- Strong knowledge of Microsoft Office Suite
- Basic knowledge of Azure DevOps or similar DevOps tools
- Basic knowledge of Windows and Linux
- Basic familiarity with cloud ecosystems and architectures
- Knowledge and experience with Department of Defense networks, systems, and processes
- Experience with EMASS, RMF, and ATO/ATT processes and tools
- Experience with Oracle Cloud ecosystems
- Experience with government cloud providers such as ECMA
- Familiarity with Soldier or other Army Mission Command and Control systems
- Exposure to software engineering processes, software design, testing, development, support, cloud services, cloud service management tools, and networking
- Technical writing experience for software products, architecture or network diagrams, technical procedures, onboarding lessons, and cybersecurity documentation
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The Company
What We Do
Augustine Consulting, Inc. is a woman-owned small business providing professional services to government and commercial organizations, focused on solving tough problems for its customers.
