Technical Writer II

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department OverviewDepartment: Technical Documentation Team for Video Security and Access Control
Do you love taking on tough challenges? We need a dedicated technical writer, who is all about the customer. Motorola Solutions is seeking a dynamic, self-motivated, and enthusiastic technical writer. As the primary writer owning one or more documentation portfolios end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to architecting the information, executing deliverables, publishing, and long-term maintenance.
Job Description

We are seeking a customer-focused Technical Writer to design, develop, and evolve our product documentation. In this role, you will collaborate closely with Engineering, UX, Support, and Marketing teams to transform complex technical specifications into intuitive, high-quality user assistance. You will champion a "customer-first" content strategy, leveraging modern authoring tools and AI to continuously improve content delivery and process efficiency.

Key Responsibilities

• Content Creation & Maintenance: Develop and update clear operational, installation, and configuration procedures across multiple delivery platforms, including web-based publications, embedded user assistance, multimedia, and paper.

• Information Gathering: Conduct interviews with developers, users, and technical subject matter experts to gather accurate technical details for new products and features.

• Customer Experience Focus: Create highly structured, user-friendly documentation that prioritizes the customer journey and content usability.

• Cross-Functional Collaboration: Partner with cross-functional teams (UX, Engineering, Support, Training, and Marketing) to advocate for customer-first content and successfully manage change-management.

• Process Optimization: Analyze existing tools, workflows, and deliverables to identify efficiency improvements, recommending and leading the implementation of creative solutions.

• Strategy & Innovation: Research and champion modern solutions to elevate documentation quality and customer content experiences.

Qualifications

• Multi-Format Publishing: Proven experience delivering various publication types, including online content syndication and multi-channel outputs.

• Madcap Flare Expertise: Professional proficiency with MadCap Flare authoring, single-sourcing, and publishing workflows.

• Modern Documentation Principles: Hands-on experience building "HTML-first" documentation where "every page is page one" (structured, topic-based writing).

• AI Tool Leveraging: Ability to effectively utilize AI writing and productivity tools to enhance documentation quality and execution efficiency.

• Influence & Alignment: Exceptional communication and consensus-building skills, with a track record of leading by influence across separate business teams.

• Tooling Proficiency: Strong familiarity with agile collaboration tools, specifically Jira and Confluence.

Preferred Qualifications & Competitive Advantages

• Product Lifecycle Management: Experience managing and standardizing complex hardware and/or software manuals throughout the entire product lifecycle.

• Customer Advocacy: A proven history of approaching technical content from a customer-advocate perspective, converting complex technical concepts into great user experiences.

• Process Automation & Efficiency: A strong focus on building process efficiencies and continuous workflow improvements.

• Technical Toolset: Experience with Git-based source control and the Adobe Creative Suite (Illustrator, Photoshop, InDesign) is highly desirable.

Basic Requirements

• A Bachelor's degree with 1+ years of experience in technical writing (or similar field) OR 3+ years of technical writing experience.

• Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.