Technical Training Specialist II

This position is a part of the Training & Enablement organization and is responsible for providing technical product training on Resideo home solution products found in our HVAC, Security & Awareness businesses. Additionally, the Technical Training Specialist II will develop customized training programs to align with the specific criteria of HVAC, Water/plumbing, building science, customer, and market needs based on new product introductions.
JOB DUTIES:

• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
• Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo products spanning the gap between customer, technical support, quality, and engineering as needed.
• Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets. 
• Contribute to and help with the development of new training content and the improvement or updating of existing content. 
• Document, capture and report on non-typical product performance and customer issues as they arise in the field
• Attend industry related functions such as Trade Shows and Association functions when needed.
• Keep accurate records of training executed and perform surveys to measure effectiveness .
• Document all tasks and project activity.
• Effectively manage Travel & Expense spend to minimize cost while maximizing results.
• Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
• Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
• Identifies and communicates areas of improvements to leadership to enhance agent services to customers.
• Perform other duties and tasks as requested. 

YOU MUST HAVE:

• 5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2-years of experience in a customer-facing role.

• Professional experience utilizing Microsoft Office tools and OS platforms.

• Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.

• Valid Driver’s license.

• The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories. 

WE VALUE:

• Excellent communication skills (oral, written, and presentation).

• Resideo or industry product knowledge and experience.

• Excellent writing and editing skills.

• Ability to adapt to evolving products and technology.

• Experience as a trainer/educator for technical products.

• Excellent team and communication skills.

• An ability to take initiative and work with limited direction

WHAT'S IN IT FOR YOU: 

• Resideo is a large matrix organization, so this is a great opportunity to hone your skills around driving results across cross-functional teams.
• Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
• Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance and 401K.
• The typical base salary for this role, ranges from CAD $68,250 to $113,750 per year but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.

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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.