Does this sound like you? A natural problem-solver with the ability to troubleshoot systems using both a step-by-step and big-picture approach. You like to be the expert and enjoy helping your coworkers resolve technical issues. You have superior communication skills and use them effectively when working with a diverse group of peers and management. You handle stress like a boss and are energized by challenges. If so, then bring your skills and experience and join the Viaero Wireless Technologies team as a Technical System Support Specialist.
Based in Fort Morgan, CO you will be a superuser of our point-of-sale system, assisting Viaero team members with all forms of system support. You’ll also perform testing of new system functions and work with upgrades. In this role, you’re a vital part of keeping the sales business flowing, a truly critical member of the team.
Qualifications
- High School Diploma or GED is required, Associates Degree preferred
- 2 years Customer Service experience required
- Superior customer service and troubleshooting skills
- Intermediate or advanced skill with Microsoft Excel
- Working knowledge of PC and MS applications
- Strong organization and time management skills
- Good problem solving, critical thinking abilities and attention to detail
- Effective written and oral communication skills
- Exceptional stress management skills and abilities
- Valid driver’s license and ability to pass all pre-employment checks, including substance screening, criminal background and motor vehicle record checks
Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.
Skills Required
- High School Diploma or GED
- Associate's Degree
- 2 years of customer service experience
- Superior customer service and troubleshooting skills
- Intermediate or advanced Microsoft Excel skills
- Working knowledge of PC and Microsoft applications
- Strong organization and time management skills
- Good problem-solving, critical-thinking, and attention-to-detail abilities
- Effective written and oral communication skills
- Exceptional stress management skills
- Valid driver's license
- Ability to pass substance screening, criminal background, and motor vehicle record checks
What We Do
Viaero Wireless exists to provide superior quality rural wireless & internet services to our subscribers - making their safety, quality of life, and ability to communicate the equal of their urban counterparts. We achieve this by providing superior coverage, access anytime, immediate personal customer service, a competitive product within our local borders, and a seamless connectivity of features and services outside of our borders. Viaero Wireless tries to make a difference in the communities we serve. In addition to providing the best coverage possible, Viaero participates in numerous local events and sponsorships each year.
