Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job DescriptionPosition Details:
Industry: Mass Media
Work Location: Carrollton, TX
Job Title: Help Desk Support
Duration: 5+ months
Pay-rate: $18/hour on W2
Responsibilities:
• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies.
• With using active listening skills, you will:
• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.
• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.
Qualifications:
• High School diploma or equivalent required; Bachelor's degree preferred.
• 1-2 years experience in a call center environment.
• 2+ years experience in a technical environment.
• Professional demeanor; ability to interact positively with customers.
• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.
• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.
• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
• Working knowledge of SQL 2008 R2 preferred.
• Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).
• Understanding of standard client/server, networking and internet fundamentals.
• Understanding of MS Office and support of add-in services.
• Requires strong organizational and time management skills.
• Knowledge of Windows Server 2003/2008 or Terminal Services a plus.
• MCSE or other technical certifications a plus.
Additional InformationTo schedule an interview, please contact;
Monil Narayan
973-929-3861
Top Skills
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
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