Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job DescriptionPosition Details:
Job Details: Help Desk Support
Duration: 6 month (may extend)
Location: Carrollton, TX
Responsibilities:
• Provide front line phone queue support for customers.
• Enter detailed information for each call into call tracking system.
• Responsible for handling all calls through resolution in a timely manner.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call volume, call time, and quality standards as defined by the department.
Qualifications:
• 1-2 years experience in a call center environment.
• 2+ years in supporting a technical/product software environment.
• Strong telephone skills.
• Demonstrable Product (software and web application) Support and Customer Service experience.
• Demonstrable troubleshooting skills.
Additional InformationTo know more about this position, please contact:
Monil Narayan
973-929-3861
monil.narayan(@)collabera.com
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What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
