As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
You will report directly to our Technical Support Manager and you’ll work out of our Salem, OR location on an On-Site work schedule.
In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell’s service standards and business objectives.
ResponsibilitiesKEY RESPONSIBILITIES
- Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
- Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
- Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.
YOU MUST HAVE
- Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
- Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Minimum of 2 years’ experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
- Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.
WE VALUE
- Bachelor’s degree in a relevant technical or engineering field.
- Experience in building automation or related industries.
- Strong leadership and team development skills.
- Familiarity with Honeywell products and solutions.
- Experience with ERP systems and data analysis tools.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 22, 2026.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- Minimum of 2 years leading technical support teams and managing customer technical issues.
- Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Minimum of 2 years' experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
- Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.
- Bachelor's degree in a relevant technical or engineering field.
- Experience in building automation or related industries.
- Strong leadership and team development skills.
- Familiarity with Honeywell products and solutions.
- Experience with ERP systems and data analysis tools.
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
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What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
