At Aristocrat, we're not just a company; we're a community dedicated to making a significant impact in the world of technology and gaming. Our mission is to bring happiness to life through the power of play, and our culture thrives on innovation, collaboration, and a passion for excellence. As a Technical Support Specialist, you will play a crucial role in ensuring our products operate flawlessly and our customers receive world-class support. Join us in this ambitious journey and be part of a team that values your skills and your drive to make a difference!
What You'll Do- Communicate effectively with customers across multiple channels, including chat, emails, phone calls, and ticketing systems.
- Provide outstanding Tier 3/4 support services to meet customer SLAs and ensure timely issue resolution.
- Identify, troubleshoot, and solve intricate technical issues through guidelines and teamwork with diverse teams.
- Work closely with R&D, Customer Support, and other departments to address product issues and drive long-term solutions.
- Monitor, prioritize, and track the progress of all reported incidents and requests.
- Manage important blocking issues, ensuring smooth handling during both regular and off-hours as part of on-call duties.
- Maintain transparency and clear documentation for all technical issues, ensuring visibility within and across teams.
- Contribute to continuous improvement by identifying patterns and suggesting process or product improvements.
- Develop and upkeep knowledgebase articles to assist internal and external collaborators.
- Proactive, motivated, and responsible individual capable of excelling in a dynamic environment.
- Availability for 24/7 on-call support during critical issues.
- Excellent verbal and written English communication skills – Must.
- Strong organizational, analytical, and teamwork skills – Must.
- Additional language skills, such as Spanish, are an advantage.
- Demonstrated capability to troubleshoot and resolve technical issues in intricate settings with a solid customer-focused approach.
- Minimum of 2 years of experience in a technical support or service operations position – Beneficial.
- Understanding of web technologies and client/server applications – Advantage.
- Experience with SQL and web debugging tools – Advantage.
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience – Advantage.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- Excellent verbal and written English communication skills
- Availability for 24/7 on-call support during critical issues
- Strong organizational, analytical, and teamwork skills
- Proactive, motivated, and responsible attitude
- Authorization to work in the job location without visa sponsorship
- Willingness to complete background screening, fingerprints, and gaming regulatory approvals/licenses
- Minimum of 2 years in a technical support or service operations role
- Understanding of web technologies and client/server applications
- Experience with SQL
- Experience with web debugging tools
- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
- Experience providing Tier 3/4 support and meeting SLAs
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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