Join Intralot as a Technical Support Specialist!
(based in Hamburg, Germany)
Your Role:
As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.
What you’ll do:
Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.
What Sets You Apart:
3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
Native-level German & fluent English (B2-C1)
Strong communication and customer service skills
Solid understanding of Microsoft OS and Backoffice systems
Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
Analytical, problem-solving mindset
Willingness to work in rotating shifts
Team player attitude
Having gained experience in the lottery/sports betting industry would be a great asset.
About Us:
INTRALOT, a publicly listed company, is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOT's team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.
Why Join Us
A competitive compensation package combined with additional benefits.
Hybrid working model
Exceptional opportunities to learn and develop in a multinational environment.
Prospects for professional growth both locally and globally.
Skills Required
- 3+ years of experience in technical support
- Native-level German & fluent English (B2-C1)
- Strong communication and customer service skills
- Solid understanding of Microsoft OS and Backoffice systems
- Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
What We Do
Bally’s Intralot is a newly formed company established through the combination of INTRALOT and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Listed on the Athens Stock Exchange, Bally’s Intralot benefits from access to international capital markets to support growth and strategic initiatives, strengthening its presence and competitiveness both locally and globally. Building on Bally’s proven digital B2C operational expertise and INTRALOT’s long-standing leadership in lottery regulated gaming across all five continents, Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. This strategic combination brings together complementary strengths to form a scaled, independent global champion, capable of addressing a significantly expanded addressable market while operating with deep regulatory expertise across multiple jurisdictions. With a unified, vertically integrated structure in the online gaming and lottery sector, a global outlook, technological excellence, and presence across all forms of modern gaming, Bally’s Intralot enables operators to modernize their retail and digital offerings, deliver personalized and responsible player experiences, and operate with greater agility and efficiency in an increasingly converging gaming ecosystem. Operating at the intersection of technology, regulation, and entertainment, Bally’s Intralot is optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Through its global footprint, advanced technology, and commitment to long-term value creation, Bally’s Intralot aims to shape the future of regulated gaming and deliver sustainable benefits for operators, players, and communities alike.
