Technical Support Specialist @ Ship.Cars
Ship.Cars is a U.S.-based tech company building software that’s transforming the auto-transport industry. From mobile apps to smart logistics platforms, we help businesses ditch outdated processes and go fully digital.
Our support team is growing fast - and we’re looking for someone who loves tech, enjoys helping people, and can turn complex tools into simple solutions.
What You’ll Do:
- Support customers via phone, email & chat
- Help users understand and get the most out of our platform
- Troubleshoot issues and find fast, effective solutions
- Work with business clients (including managers & executives)
- Promote smarter, automated ways of working
- Occasionally reach out to leads and present product benefits
- Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements
You’re a Great Fit if You:
- Speak & write English fluently
- Have 2+ years of call center/support experience
- Communicate clearly and confidently
- Are proactive, organized, and detail-oriented
- Enjoy solving problems and working with tech
- Can handle multiple tasks in a fast-paced environment
- Are open to working US shifts (CST)
What You’ll Gain:
- Hands-on experience in tech & automotive logistics
- Customer success & troubleshooting skills
- CRM and data handling experience
- Real growth in support, sales & problem-solving
What We Offer:
- Competitive salary + health insurance
- Food vouchers & sports card (50% covered)
- 24+ days paid leave (growing annually)
- Training budget, seminars & team events
- Referral bonuses & team activities
- Modern office & supportive team environment
Ready to Join?
Send your CV in English and be part of a team building the future of logistics.
Only shortlisted candidates will be contacted for an interview.
Top Skills
What We Do
Ship.Cars is a future-focused auto logistics technology company, providing a suite of software solutions to the car hauling industry. Our user-friendly and innovative products enable partners to grow their businesses by streamlining, automating and organizing auto transportation. Founded in 2017, Ship.Cars was built to disrupt a stagnant market that had failed to move its processes into the 21st century. By developing a wide range of products, Ship.Cars has modernized the automotive logistics industry. LoadMate and LoadMate Pro cater to the needs of our dealership, rental car companies and other shippers. Meanwhile, our car haulers rely on innovations such as our SmartHaul TMS and SmartHaul APP to book and manage their loads. “Intelligent Car Shipping. Made Simple.” True to our motto, our data scientists, developers, UX designers and product owners continuously use cutting-edge technologies, such as AI and machine learning, to improve product functionality. Ship.Cars is thrilled to be a Great Place To Work certified company! This recognition is a testament of our commitment to creating an exceptional work environment. Our more than 50 employees work together across offices in the United States, Bulgaria and India. We pride ourselves on a global mindset as we help each other achieve both company and personal goals.
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