Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team!
Join us as our Technical Support Specialist at Dedalus, one of the World’s leading healthcare technology companies, in Stockholm, Sweden to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you’ll achieve
As Technical Support Specialist at Dedalus Sweden, you will ensure the reliability, performance and user satisfaction of clinical applications and infrastructure across hospitals and care facilities are maintained. You will join a team of support specialists, collaborate with clinical stakeholders and drive continuous improvement in service delivery making a profound impact throughout the healthcare sector.
You will:
- Ensure timely resolution of incidents and service requests, with a strong focus on patient safety, data integrity and system uptime.
- Act as the escalation point for complex technical issues, coordinating with vendors (ISP (internet service provider) within system, Navigation system provider), IT teams, and clinical departments.
- Collaborate with R&D, implementation, infrastructure and cybersecurity teams to ensure seamless integration and secure operations.
- Hold a leading role in a team providing technical support for healthcare applications, including EHR/EMR systems both at the hospital and in mobile pre-hospital settings
- Monitor and report on support KPIs, SLAs and compliance with healthcare regulations
- Develop and maintain support documentation, SOPs and training materials tailored to clinical users.
- Participate in change management and risk assessments for system updates and deployments.
- Perform customer‑specific validation of new releases to ensure they work reliably within the customers unique environment and setup.
- Stay informed on healthcare IT trends, regulatory changes, and emerging technologies.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:
Essential Requirements
- 5 + years of relevant experience in technical support or IT service delivery, preferably in a healthcare or regulated environment.
- Excellent analytic and troubleshooting skills across software, hardware, and network layers.
- Experience in supporting and troubleshooting applications running on mobile/tablet devices and Windows platforms
- Experience with ITSM tools (e.g., ServiceNow, Jira) and remote support platforms.
- Understanding of clinical workflows and healthcare IT systems.
- Strong communication and leadership skills, with a customer-centric and safety-first mindset.
- Self-driven and eager to keep learning, while also being a team player who knows that working together makes us all stronger.
- Fluent in Swedish language.
- Work Mode – Hybrid: 3 Days Work from Office- 2 Days Work from Home
Desirable Requirements
- Bachelor's degree in IT, Health Informatics or related field
- Familiarity with healthcare data standards (e.g., HL7, DICOM) and compliance frameworks.
- Certifications in ITIL, or healthcare IT
- Fluent in English and other European languages
We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Application closing date: 16th February 2026
At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe, and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.
Our diversity & inclusion commitment – Dedalus Global
Life Flows Through Our Software
Top Skills
What We Do
Dedalus Group is the leading healthcare and diagnostic software provider in Europe and one of the largest in the world. With its innovative framework of comprehensive and process-oriented solutions, Dedalus Group enables a revolutionary Digital Transformation of country-wide Healthcare Systems fully supporting the Patient Digital Journey. Dedalus serves more than 5,000 private and public hospitals across 30 countries, through more 3,400 highly specialized resources, of which 1100 dedicated to R&D activities.
The patient and the person, as complex individual with several needs, is the end point of the Group’s activities and the ultimate beneficiary: for this reason, we are aware and very proud of doing a «special job».
Life flows through our software, is our motto
