- Respond to customer requests via the ticket system
- Process requests received from account managers
- Investigation of any technical issues from providers and merchants
- Set up and testing new payment integrations
- Setting payment routing and limits according to the incoming requests
- Improve the support process and look for ways to automate it together with the team.
- Previous experience in technical support position
- Previous experience in fintech industry is a great plus
- Desire to develop your knowledge in fintech industry
- Fluency in English and Russian
- Basic tech literacy
- Understanding of the principles of the tech documentation
- Ability to formulate competent questions
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Private health insurance coverage
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
Top Skills
What We Do
FYST [faist] is a one-stop tech, payments and technology consultancy for eCommerce and FinTech businesses. It empowers entrepreneurs with a unique mix of agile technical payments capabilities, payment technologies guidance, regulatory compliance, and AML advisory services from its team of payment and banking industry leaders. Focused on technological excellence FYST offers clients a full scope of integration and software advisory, complemented by in-house payment gateways development. Designed to help businesses navigate the fast-growing cross-border eCommerce market, FYST brings together leading fintech innovators under one brand, combining unparalleled technical ingenuity, and tailored advice to help fledgling businesses successfully scale up, and receive access to more than 70 global payment methods via the network of partners.
