We are looking for a Technical Support Specialist to provide IT solutions and support for everyone at Faptic Technology. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work.
Your activities will include:
- Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware
- Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
- Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
- Maintain accurate records and documentation of IT assets, configurations, and procedures
- Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
- Assist in the deployment and management of software applications, updates, and licenses across organization
- Participate in backup and disaster recovery processes to ensure data integrity and availability
- Monitor system performance and capacity, identifying and resolving issues proactively
- Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services
- Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
- Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Proficiency in Microsoft Windows and Office Suite, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles
- Excellent verbal and communication skills both in Romanian and English, with the ability to effectively convey technical information to non-technical users
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues
- Ability to work collaboratively in a team environment
- Strong attention to details and accuracy in documentation and system configurations
- Willingness to learn new technologies and adapt to changes in IT environment
- Dedication to providing excellent customer service and support to both internal users and external clients.
- This is a customer-facing role requiring professionalism, patience, and the ability to remain solution-focused.
- Private medical insurance
- Training on market trends and client needs
- Continuous personal improvement - 8h/month during work hours
- Lunch on Friday (twice per month, we pay)
- 21 days annual leave, with one day per year extra up to 25 days
- 3 days sick leave without medical proof off
- 1 day for your Birthday off
- 0.5 days Christmas Shopping off
- Competitive package
- Quarterly fun budget for team events
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What We Do
Faptic Technology is a transformation partner specialising in Software/AI, Data/AI, Cloud Security and Business Change. Since 2008 Faptic Technology has been serving blue chip customers across Financial Services, Life Sciences and Information Technology.
Our purpose is to create agility; to provide our customers with on-demand access to deep expertise and knowledge across a broad range of technologies, whilst delivering the best technical and business solutions.
Faptic Technology operates Innovation Centres across the United Kingdom and Build Centres across Eastern Europe, South America and Central Asia. Join Faptic Technology and thrive; together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
