Technical Support Specialist

We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture.

The Company:
Getac Video Solutions (GVS) is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military. 

• Our technology allows for increased transparency and accountability.
• We believe in making a difference every day.
• We offer low health care premiums with strong coverage, 401(k) plan, paid time off programs, gym and fitness discounts, free-covered parking.

The Position: 

We are looking for a for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain professional and friendly relationships with customers
• Provide exceptional customer service support and assistance to clients.
• Communicate with clients using phone and email correspondence to resolve issues.
• Troubleshoot complicated hardware and software issues.
• Perform troubleshooting in a live production environment.
• Organize, maintain, and update CRM ticketing system.
• Work as needed to fulfill caseload requirements which may include on-call duties.
• Assist in service duties as necessary
• Field customer questions about general functionality and usage of the software systems.
• Validate customer reported issues in a professional manner.
• Provide appropriate solution/escalation based on analysis of customer reported issues.

Required Education and Experience

• 2+ years software/hardware technical support experience is required.
• Strong verbal and written communication skills are required.

Preferred Education and Experience

• Network IT experience is preferred.
• Experience with Windows Server (OS, Networking) environment is required.
• Experience working with Law Enforcement/Military
• Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS.
• Experience with wireless/wired networking and VPN solutions is a plus.
• Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, at one of the following shift times.

3pm - 11am

4pm - 12am

12am - 8pm

Travel

This position requires minimal travel.

About you:

• You are legally authorized to work in the United States on a full-time basis.
• You live within a commutable distance of our Bloomington, MN office.
• You enjoy working in an entrepreneurial environment and take ownership of your work.
• You have strong verbal and written skills.
• You are innovative, creative, and a problem solver.

The Location:

GVS is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, onsite building access to a free gym, free covered parking, and café.

Why Should You Apply?

• Entrepreneurial culture locally, but part of a global company
• Great Benefits, interesting work that makes a difference in our communities.
• Engaging, supportive culture – we have FUN!

*No outside recruiting is required 

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.