Technical Support Specialist

Company Description

Who We Are:

Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

You will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems—all underpinned by an unwavering commitment to delivering exceptional customer experiences. 

• Collaborate with clients to understand and troubleshoot existing integration challenges.
• Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
• Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
• Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
• Collaborate with cross-functional teams to address and rectify technical challenges.
• Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications.
• Facilitate knowledge transfer within the team to enhance overall support capabilities.
• Build and maintain positive relationships with clients through effective communication and understanding their needs.
• Demonstrate empathy and patience when working with clients to resolve integration challenges.

Qualifications

• Experience coding in C#, .NET technologies, WEb Technolgies and (angular)
• Availability to work on rotating swing shifts to cover different time zones
• BS in Computer Science or equivalent
• Proven experience in custom integrations, Crystal Reports customization, and API management.
• A passion for programming, projects, and working for an awesome company.
• Strong understanding of software development
• Excellent problem-solving and troubleshooting skills.
• Effective communication skills with the ability to collaborate with clients and cross-functional teams.
• Detail-oriented with a commitment to delivering high-quality solutions.
• Ability to work well in a team environment and contribute to a positive team culture.
• Strong interpersonal skills to build rapport with clients and colleagues.

What makes you a great fit:

• A team player's attitude and are willing to jump in and help others.
• Self-motivated and think outside the box.
• Excited to learn on the job
• Ability to use design patterns to solve technical problems in code.
• 2+ Years' Experience in C#, Crystal Reports, Angular, or similar framework.
• Familiarity with various API technologies and protocols.
• Experience using Visual Studio and TSQL
• A commitment to delivering solutions that not only meet technical requirements but also enhance the overall customer experience
• Dedication to delighting customers through exceptional support

Additional Information

🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.

💬 Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 🗣️

🤝 Tailored Onboarding for You 🤝: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs. 🌠

🌱 Personal Growth Matters 🌱: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement. 📈

👚 No Dress Code: Express your individuality! Smart, independent people like you choose what they wear.

🚀 Love Your Job, Win at Life: When you love what you do, every day feels like a victory. Join us and embrace a career that's worth celebrating.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.