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Company Description
Launched in 2017, Quinsite is a rapidly growing M-SaaS (managed software as a service) company offering advanced analytics solutions for healthcare organizations nationwide. Our husband/wife cofounders realized a deep need in the healthcare industry for innovative, robust, dynamic reporting solutions which inspired the creation of our Comprehensive Healthcare Analytics Platform™ to help solve the unique and evolving challenges today’s providers and practices are constantly faced with. Quinsite’s overwhelming client satisfaction is a testament to our end-to-end service approach, made possible by a team rich with independent thinkers who are self-motivated and embrace a collaborative environment. Our culture values the unique skills, expertise, experiences, and viewpoints each team member brings to the table.
Job Description
We are seeking an analytical problem solver to play a key role within the organization driving and expanding growth through technical support. A successful candidate will have excellent troubleshooting and communication skills and must be able to handle multiple issues in an organized manner.
Qualifications
Support Ticket Management and Resolution
- Intake, analyze for assignment, and accurately resolve tickets
- Communicate with clients on support ticket questions and/or resolution
- Identify trends based on tickets and present suggestions for improvement
Technical Interactions
- Self QA to ensure intended results and acceptable performance impact
- Engage with the live production environment
- Navigate Complex architecture across multiple products
- Troubleshoot technical issues utilizing SQL Server, Tableau, and other platforms/tools
Process Improvement
- Standardize and update SOP’s for how to resolve common requests
- Identify opportunity for process improvement both internally and externally
- Coordinate with other departments as needed to drive improvements
- Manage internal projects via software development lifecycle, as needed
Requirements
4+ years in a data analyst role with heavy usage of SQL
4+ years SQL experience
Affinity for interacting with and exploring data
Strong communication skills, comfortable asking for guidance and clarification as needed
Ability to manage time when juggling multiple concurrent, competing priorities
Ability to work independently and remote
Ability to maintain a high level of quality of work
Ability to quickly learn and adapt to new system, processes, and standards
Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.)
Preferred
Experience with Tableau, Mirth, MS-SSIS, MS-SSMS,
Knowledge of Healthcare industry
Additional Information
Benefits:
100% Remote work- This role can be remote (home-based) within the US
Health, dental, and vision coverage
Employer-Paid Short Term Disability & Optional LTD
401(k) plan with employer match
Flexible Paid Time Off + Company Holidays
Generous Parental Leave benefits
Annual Salary $65,000 - $75,000
Top Skills
What We Do
Our Team boasts 100+ combined years of industry experience encompassing a variety of environments from startups to Fortune 500 companies. Quinsite clients instantly gain a sophisticated analytics team with collective expertise in the latest and best practices for Business, Finance, Healthcare, Project Management, Interface Development, Advanced Analytics, Data Visualization, HIPAA Compliance and Information Security at a significant cost saving to hiring in-house resources. Our Comprehensive Healthcare Analytics Platform accommodates a wide range of organizational size, structure, and capacity. The Quinsite team offers an extensive background in a variety of data identification, storage, and warehousing techniques, as well as expertise in the best dashboarding, reporting, and alerting tools.
Why Work With Us
We are a people-centered company that believes in doing good for the sake of doing good. Our success is measured by the ongoing success of our customers and the communities they serve. We aim to provide an amazing culture for our diverse team. Join our team, where you are more than just a number; your voice will be heard.
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