NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.
Job Title: Sr. Technical Support Specialist
Location: Taiwan, Taipei
JOB SUMMARY
We are looking for a Technical Support Specialist to do IT helpdesk service responding to user inquiries regarding hardware, software, and network problems. The job scope includes PC management, all IT facilities troubleshooting , issue logging, installation and configuration, user training, system maintenance, collaboration and documentation.
RESPONSIBILITIES
- IT helpdesk support, troubleshooting, training and performance tuning
- Familiar with Google WS、MS AD or Entra tenant, Microsoft O365 and so on
- Follow the tasks or projects assigned by the lead
- IT asset control and management
- IT documents & SOPs management
- Flexibility to support US time zones by case request.
- Support application team for license management
QUALIFICATIONS
- Minimum 5 years of IT experience in helpdesk or MIS management role
- Bachelor’s degree
- High-stress tolerance, value teamwork
- Good in English (listening, speaking, reading, and writing)
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
GIVE A SHIT - We’re obsessed with doing right by our community internally and externally.
- We care a lot
- We speak up
- We do what we say
LEARN AND GROW - We see our challenges as opportunities. Progress over perfection.
- We are curious and aren’t afraid to try
- We take accountability
- We apply what we learn
WIN TOGETHER - We elevate each other with unique perspectives and mutual respect.
- We are in this together—win or lose
- We lift each other up
- We value every voice
KEEP IT SIMPLE - We remove complications to focus on what’s needed.
- We make it efficient
- We reduce friction
- We keep things user-friendly
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Top Skills
What We Do
We envision a world where the PC is the only platform for a deeper, more immersive gaming experience.
Our People
React, adapt and be fearless - we’re a group of young people who aspire to be better tomorrow than we are today. We are driven by the yearning to explore, create, change, and push boundaries. Our culture revolves around having a passion to walk off the well-beaten path, and turn away from the status quo.
Our Company
Avant-garde and unconventional - NZXT was created because we aspire to make a positive difference for people. We believe that there are companies that ship product, and then there are companies that ship innovation. We routinely reinvest in ourselves, and hope that we can drive a positive influence in the industry.
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