Impact XM develops solutions for virtual and live events. We are looking for a Technical Support Specialist to join our team. Working closely with and under the supervision of the Technology Department leaders, the Technical Support Specialist is responsible for supporting all the technology needs of the corporate users.

RESPONSIBILITIES:

• In consultation with users, determine hardware, software, or system functional specifications.
• Create, test, or modify computer systems or programs based on user specifications.
• Install, modify, configure and repair PC and MAC hardware, operating systems and software.
• Provide assistance to users needing technical assistance and support for issues related to computer systems hardware and software.
• Be able to run diagnostic programs to analyze hardware and software issues and develop solutions.
• Maintain daily performance of computer systems
• Provide technical support for the corporate business systems and voice and data infrastructure, including servers, cloud installations, email, user computers and Android and IPhone mobile devices.
• Follow up with customers to ensure issue has been resolved.
• Assist with documentation including writing training manuals.
• Train computer users on corporate business systems.
• As a member of the Technology team, the Technical Support Specialist will participate in the discussions and evaluations of technology and process.
• Projects as assigned by Manager/Executive Director.
• Junior level admin support of virtual servers, O365, Backup and Recovery, and Network

REQUIREMENTS & SKILLS:

• Bachelor's degree and at least 4-6 years of experience. Significant experience in administration, maintenance and support of MAC and MS Windows operating systems, as well knowledge and experience with all the software applications mentioned in the duties above.
• Concept and understanding knowledge for supporting Virtual Servers, network and firewall filtration, MS Office 365, Adobe Creative Suite, SharePoint, Back and Disaster Recovery, basic networking (TCP/IP, DNS), VPN, RD.
• The Technical Support Specialist position requires excellent communication and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds with a strong focus on customer service.
• Aptitude for assisting users with varying degree of technical skills is essential, as well as the ability to work collaboratively with other Technology team members to resolve issues in a timely manner.
• Strong analytical and problem solving skills, excellent organizational skills, ability to take initiative and manage multiple priorities simultaneously while meeting deadlines are essential.

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business-and has nearly 50 years in business to prove it. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.

Impact XM Benefits - US

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!