Technical Support Specialist

Posted Yesterday
6 Locations
In-Office or Remote
Entry level
Software • Analytics • Semiconductor
The Role
Provides technical support for key customer accounts by analyzing equipment and process issues, coordinating root-cause resolution, supporting beta evaluations and installations, training customers, issuing technical updates, and driving engineering improvements. The role involves troubleshooting multidisciplinary problems, tracking escalations, maintaining customer-specific technical information, reporting progress to management, and ensuring adherence to quality and business processes.
Summary Generated by Built In

RESPONSIBILITIES :

•    To understand client(s) process' requirements and equipments' interface.
•    To work on issue(s) and root cause(s) analysis for assigned Ql(s).
•    To close loop with functional group for issue solution.
•    To routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues).
•    To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.
•    To participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.
•    To handle and follow up on escalating issues or tasks forces.
•    To participate and follow handler's evaluation to reach project's success and provide weekly updates to top management.
•    To participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues.
•    To trigger Engineering Change Request for product improvement on performance and quality.
•    To be responsible for the items defined in personal contract.
•    Support other Key/Focus account(s) customers when required.
•    To evaluate new handler's layout, train customer and follow up on-site platform's installation for new Cohu THG customer(s).
•    To issue Customer's/Technical Bulletin for specific corrective actions or 1 to 1 product update.
•    To follow thoroughly, processes related to each of the activities needed to achieve respective required results.
•    Any task that may be assigned from time to time.

ESSENTIAL QUALITY EXPECTATIONS :
•    Proactively identify opportunities for improvement
•    Seek for continuous improvement in own job processes
•    Provide accurate reporting
•    Drive issues until resolved inclusive all needed follow up actions.
•    Highlight any kind of issues even they are not related to the own department and delegate them to the responsible Cohu staff.
•    Notify colleagues to follow correct processes and procedures in case they do not.

•    Update current Cohu processes in case of discrepancies in daily business. Drive generation of new processes if necessary.
•    Don't think "it is not my problem" in case you detect any issue that can lead to quality issues.



Cohu, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cohu, Inc. and has not been reviewed or approved by Cohu, Inc..

  • Retirement Support — A company-sponsored 401(k) with employer matching contributions is described in filings, supporting long-term savings. Company materials also highlight retirement programs as part of a comprehensive package.
  • Equity Value & Accessibility — An employee stock purchase plan with a discounted lookback feature is outlined, expanding access to ownership. This structure can enhance total rewards value beyond base pay.
  • Leave & Time Off Breadth — Company materials outline robust paid time off programs and parental leave for all new parents. Time-off programs are presented as part of a comprehensive, globally relevant benefits suite.

Cohu, Inc. Insights

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The Company
HQ: San Diego, CA
2,252 Employees
Year Founded: 1957

What We Do

Cohu is a leading supplier of semiconductor test and inspection & metrology handlers, micro-electromechanical system (MEMS) test modules, test contactors, thermal sub-systems and semiconductor automated test equipment used by global semiconductor and electronics manufacturers and semiconductor test subcontractors. Our product portfolio is focused on increasing yield, reducing cost of test, and accelerating time-to-market. Cohu is a publicly traded (NASDAQ: COHU) global company with headquarters in Poway, CA. We have a global footprint with ~3,000 employees. We are the leading supplier of Semiconductor Test and Inspection & Metrology Handlers and Test Contactors. We have market leadership in RF Power Amplifier/Front-End Module Testing.

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