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We are continuously accepting applicationsTechnical Service SpecialistHusqvarna Construction | Olathe, KansasTurn technical know-how into outstanding customer support. In this role, you will help customers and sales representatives troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.
What We Offer
- Competitive pay
- Benefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)
- Employee discounts on Husqvarna products
- Education assistance, paid parental leave, and opportunities to advance
- PTO: paid holidays, vacation, and sick time
What You’ll Do
- Answer incoming technical calls from internal and external customers.
- Troubleshoot product issues and provide clear, practical guidance.
- Support and advise Service Technicians on Husqvarna Construction product repairs.
- Assist with product training and complete repairs as needed.
- Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
- Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
- Administer or provide backup support for IPL maintenance.
Keep the Details Moving
- Document calls and technical issues in the CRM.
- Enter RGA, sales order, and parts orders in AS400.
- Update individual KPIs and objectives quarterly and annually.
What You Bring
- At least five years’ mechanical or technical experience.
- Solid product knowledge and mechanical or technical ability.
- Ability to read electrical schematics and illustrated parts lists.
- Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
- A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
- A customer-first mindset and a talent for teaching and sharing knowledge.
Nice to Have
- Post-secondary technical training.
- Experience with Husqvarna equipment.
- SAP experience.
Work Environment
This role is based in a normal office environment with frequent computer and phone use, plus occasional exposure to job sites and manufacturing settings.
Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.
Skills Required
- At least five years of mechanical or technical experience
- Solid product knowledge and mechanical or technical ability
- Ability to read electrical schematics and illustrated parts lists
- Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales
- Detail-oriented and organized approach
- Ability to respond quickly in a fast-paced environment
- Customer-first mindset and ability to teach and share knowledge
- Post-secondary technical training
- Experience with Husqvarna equipment
- SAP experience
Husqvarna Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Husqvarna Group and has not been reviewed or approved by Husqvarna Group.
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Healthcare Strength — Healthcare options are broad, including multiple medical plans with HSA-eligible choices, virtual care, pharmacy programs, and surgical navigation support. Preventive care coverage and chronic-condition resources further reinforce medical support depth.
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Parental & Family Support — Paid parental leave provides extended fully paid time for primary and secondary caregivers across birth, adoption, or foster placement. This breadth positions family support as a meaningful element of the package.
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Wellbeing & Lifestyle Benefits — Well-being offerings span EAP access with mental-health tools, second-opinion services, and surgical care programs, plus optional protections and notable product discounts. These add-ons complement core coverage and support everyday needs.
Husqvarna Group Insights
What We Do
Husqvarna Group is a global leading producer of outdoor power products for forest, park and garden care. Sustainability is integrated into our business. Creating a strong company fit for the future demands the ingenuity and courage of our people, forward-thinking leadership in our organization and the insights of our strategic partners. Working at our company means being part of our long and proud history. More than 330 years of innovation has shaped the company and contributed to the passion that drives our employees and the company forward. The Group has grown and now includes 14,400 employees in 40 countries and our products are sold in 100 countries under brands such as Husqvarna, Gardena, Flymo and Orbit Irrigation. The range includes robotic lawnmowers, chainsaws, trimmers, riding lawnmowers and garden irrigation. With our passion for innovation we continue to shape great experiences! Do you want to be part of Husqvarna Group and pursue a challenging career in an international environment? Read about our job openings and trainee programs here: husqvarnagroup.com/career
