At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
ComOps Post Sales Support Manager__
Your role and responsibilities (Mandatory)
- Responsible for liaising with overseas factories to resolve product quality issues raised by customers.
- Tracks the full lifecycle of issue resolution and drives cross-departmental collaboration for timely closure.
- Participates in establishing escalation matrices and sets up dashboards to monitor progress and timeliness.
The work model for the role is: onsite
This role is contributing to the ELSP/Commercial Operataion/After sales service in China. Main stakeholders are Sales, Quality, Factory, After-sales, Global Quality Team, Product Managers, Logistics, Import &
Export Team.
You will be mainly accountable for:
- End-to-end handling of import product quality issues from the customer side: receiving, logging, submitting, and following up to drive case closure.
- Coordinate with after-sales, sales, product, and factory teams to complete issue analysis; drive resolution through meetings when necessary.
- Participate in process optimization and establishment of escalation matrices.
- Escalate complex, high-risk cases to relevant departments and colleagues in a timely manner per the escalation matrix.
- Document archiving and management to ensure complete and traceable records of cases, processes, and project materials.
- Monitor issue handling progress and timeliness through dashboards and other tools.
Our team dynamics (Optional)
You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.
Qualifications for the role (Mandatory)
- Bachelor's degree or above in Electrical Engineering, Automation, or related fields.
- Knowledge of low-voltage electrical products; familiarity with ABB electrical products preferred.
- Proficient in office software; AI literacy and tool application capability required.
- Strong learning ability, communication skills, and ability to work under pressure.
- Strong logical thinking; skilled at mapping business processes and creating flowcharts.
- Fluent written and spoken English for direct communication with overseas factories.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor's degree or above in Electrical Engineering, Automation, or a related field
- Knowledge of low-voltage electrical products
- Proficiency in office software and ability to apply AI tools
- Strong learning ability, communication skills, and ability to work under pressure
- Strong logical thinking and skill in mapping business processes and creating flowcharts
- Fluent written and spoken English for direct communication with overseas factories
- Familiarity with ABB electrical products
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
