Job Description:
- Customer support and communication related to product performance and technical specifications (technical understanding: operating data; specific measurements; communication protocols, applications and methods, of Hamilton products)
- Replicate and/ or investigate customer requests, support by email, phone or customer visit.
- Evaluation and prioritization of support inquiries.
- Cooperation with all internal and external departments of the organization, if necessary.
- First contact person for technical support inquiries from customers about our laboratory products.
Professional experience & skills desired to have:
- Technical University degree/ Biomedical Engineering/ Biotechnology/ Chemistry
- Working knowledge of customer relationship management
- Excellent time management and organizational skills and the ability to multitask and prioritize
- Customer oriented skills, providing technical advice to customers
- Fluency in English (writing and speaking), good German or other languages skills are an advantage
- Good computer skills (Windows, Office, etc.)
- Team player and cooperative with other departments (Sales, Order Processing, Product management, R&D, Production, etc.)
- Sociable person, with good communication skills with customers
- Independent and target oriented
How to apply:
Send us your resume at [email protected] or via the "Apply" button below.
Obtain more information via telephone +40356 635 056 / +40725 707 005
Only suitable candidates will be contacted for interview. Please note that your resume will be entered in our database and may be used in further recruitment projects.
Skills Required
- Technical university degree in Biomedical Engineering, Biotechnology, Chemistry, or a related technical field
- Working knowledge of customer relationship management
- Excellent time management and organizational skills
- Ability to multitask, prioritize, and independently manage support inquiries
- Customer-oriented skills and ability to provide technical advice
- Fluency in written and spoken English
- Good computer skills, including Windows and Microsoft Office
- Teamwork and cooperation with cross-functional departments
- Strong customer communication and interpersonal skills
- Good German or other language skills
What We Do
Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world. We are an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. For more than 60 years, Hamilton has been meeting customer needs with a combination of quality materials and skilled workmanship that ensures the highest level of performance. Hamilton’s continued commitment to precision and quality has earned the company global ISO 9001 Certification. Founded on the technology of analytical microliter and gastight syringes, Hamilton has a broad offering of laboratory products including manual and semi-automated precision fluid measuring instruments, chromatography products, process sensors, laboratory electrodes, pipettes and more. Top innovations from these lines include Arc™ pH, DO and conductivity intelligent sensors, the BioLevitator™ 3D cell culture system, Microlab® 600 diluters/dispensers and the Microlab 300 guided pipetting system. The leader in liquid handling technology, Hamilton Robotics is recognized for advancing life science and biotechnology industries with products that offer reliability, performance and flexibility. Hamilton is the industry leader in design and manufacturing, with patented technologies such as Compression-induced O-Ring Expansion CO-RE™, Total Aspiration and Dispensing Monitoring TADM™ and Anti-Droplet Control ADC™. Hamilton’s platforms include VANTAGE Liquid Handling System™, Microlab STAR™ and Microlab NIMBUS®. Hamilton Storage offers comprehensive ultra-low temperature automated sample management systems for microtube and microplate storage. Hamilton’s line of biobanking and compound storage solutions and consumables is designed for a broad array of life science processes. Products include BiOS™, SAM™ and ASM™, designed for sample integrity, flexibility and reliability.
