At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its industry-leading, disruptive Cloud Video & Access Control platforms.
Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
Job Description
Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.
Maintain deep product knowledge across a quickly evolving product line.
Document all customer and technical information concisely in a case management system.
Prioritize tasks effectively to manage incoming contacts and existing cases.
Occasionally provide after-hours/weekend support on call.
Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed
Basic Requirements
Essential skills & requirements:
Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
Self-starter who can work independently and is dedicated to continuous technical learning.
Ability to manage pressure and customer expectations while troubleshooting critical issues.
Nice to haves:
Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.
Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
Experience with CRM systems.
Preferable:
Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support
Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Skills Required
- Strong problem-solving and analytical skills, including the ability to diagnose and replicate technical issues
- Fluent written and spoken English with excellent communication skills
- Working knowledge of TCP/IP networking concepts
- Experience troubleshooting operating systems, software, and hardware installation issues
- Ability to work independently and pursue continuous technical learning
- Ability to manage pressure and customer expectations while troubleshooting critical issues
- Experience in video security, access control, cloud software, or enterprise hardware support
- Relevant degree or diploma, such as Computer Science
- Technical certifications such as CCNA or CompTIA A+
- Experience with CRM systems
- Relevant technical experience in video security, analytics, access control, telecommunications, video conferencing, cloud software, or enterprise hardware support
Motorola Solutions, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions, Inc. and has not been reviewed or approved by Motorola Solutions, Inc..
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Healthcare Strength — Healthcare coverage is effective from day one with multiple national carrier options and bundled prescription coverage. Offerings also include mental health benefits and Flexible Spending Accounts, with optional pet insurance.
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Leave & Time Off Breadth — Time off includes generous PTO with 9–10 paid holidays, and many salaried roles use a Flex Time Off or unlimited PTO approach. Paid parental and family leave plus adoption assistance expand support.
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Retirement Support — Retirement benefits feature a 401(k) with company match and immediate vesting. Additional financial programs like an employee stock purchase plan, performance bonuses, and company equity bolster long-term value.
Motorola Solutions, Inc. Insights
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
