Technical Support Specialist

Bharja Technologies is a global leader in next-generation digital services and consulting. We are an innovation-led, enterprise transformation partner built for today’s digital challenges. We focus on the things that matter - insights, interactions, integrations, and innovations that make extraordinary things happen for brands, businesses and their customers.

Bharja Technologies is looking to add experienced techie to join our Technical Support Team, responsible for handling the day to day support requests servicing across multiple office locations.

 PRIMARY RESPONSIBILITIES:

• Primary escalation point for the frontline global support team via chat, onsite, or ticketing system.

• In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation consistent with standards.

• Deploy automated, self-service capabilities with tools like Jira and CrashPlan.

• Identify opportunities for business enablement through the smart use of technology.

• Develop and implement guidelines for the deployment and management of systems and software.

• Mentor junior team members.

• Manage, support, and provision business application in a cloud-based environment.

• Write clear, concise documentation for team members.

• Evaluate and recommend new software platforms and services.

• Actively participate in and lead team onboarding training sessions.

• Bachelor of Science in Computers or Business related field, or equivalent work experience

• A minimum of 3-5 years of Desktop Support / Engineering experience

• Strong knowledge of Mac OS X system administration and applications: OS configuration, troubleshooting, and knowledge of applications.

• Expert with Windows PC troubleshooting and application support.

• Experience with administering Google Apps for Business, including comprehensive knowledge of Mail, Calendar, Drive, Docs, and Groups.

• Working knowledge of VoIP, VideoConference systems and other collaborative technologies.

• Comfortable with managing Security and Mail groups (dynamic / criteria based and static), in addition to Google and AD user account management.

• Experience in supporting global users remotely and in-person.

• Comfortable doing first-line troubleshooting and diagnostics on WiFi and Wired networks.

• Effective, professional communicator, mediator, and facilitator bridging communication between technical and non-technical staff.

• Bonus: experience with Apple MDM \ Airwatch and other Client Security tools.

SKILLS:

• Exceptional customer service abilities.

• Excellent written and oral communication skills.

• Strong analytical and problem-solving skills.

• Experience in relevant technologies;

  • Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS).

  • Active Directory User and Group Management.

  • Cloud-based call center/telephony systems (8x8 preferred).

  • Office 365 (User, Mailbox and policy management).

  • Understanding of network configurations and basic troubleshooting.

  • ConnectWise Service Board or other related Ticketing System.

• Desire to evaluate and become proficient in new (or new to you) technologies, processes, skills.

In return, we'll offer:

• Very attractive salary package, depending on abilities and experience.

• An opportunity to work with a tech-savvy and award winning international IT firm.