The Role
Provide technical support with a strong web development background (WordPress, Square Space, Wix). Handle multiple tasks, support appointment-setting duties, work graveyard shift, train immediately, and operate from a compliant home office with required hardware, internet, and payroll account.
Summary Generated by Built In
Qualifications
- At least three (3) years of Technical support experience
- Has an extensive background in Web Development
- Knowledge with WordPress, Square Space, Wix
- Excellent verbal and written communication skills in English
- Excellent and Proven ability to handle multiple tasks efficiently
- Previous experience in appointment setting or related roles would be advantageous
- Willing to work graveyard and can start training immediately
- Home office setup meeting specified requirements (conducive workstation)
- Computer or laptop with specs of at least core i5 or higher/10th gen or newer, or its AMD equivalent, 12GB - 16GB ram, functional camera, noise-canceling headset, and dual monitor
- Reliable and high-speed internet connection with contingency measures (25 mbps and up)
- Availability of a personal savings account for payroll processing
Offer
- Long-term/full-time position
- Competitive pay is at 42,610 gross + 13th Month pay
- 5,000 Client Deployment Allowance
- Increased rate upon regularization of 45,721 + 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
- HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
- Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
- Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
- Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
- Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
- Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
- Perfect Attendance
- KPI Superstars
- Shoutout Incentive
- Referral Incentive
- QA Rockstar
- C3 Champions
- Client Obs Incentive
- Quarterly In-person Team-Buildings
- Annual Company Outing - A yearly team adventure to unwind and celebrate together
- Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways!
- Annual Performance Review - Performance-based reviews with opportunities for pay raises.
- Annual Sports Fest - Show your team spirit and compete in fun games and tournaments!
- 13th-month pay - Guaranteed additional month’s salary every year.
- Government-mandated benefits:
- SSS
- PhilHealth
- PAG-IBIG
- Career Advancement Opportunities
Skills Required
- At least three (3) years of technical support experience
- Extensive background in web development
- Knowledge with WordPress, Square Space, Wix
- Excellent verbal and written communication skills in English
- Proven ability to handle multiple tasks efficiently
- Previous experience in appointment setting or related roles
- Willingness to work graveyard shift and able to start training immediately
- Home office setup meeting specified requirements (conducive workstation)
- Computer or laptop: Core i5 (10th gen or newer) or AMD equivalent, 12-16GB RAM, functional camera, noise-canceling headset, dual monitor
- Reliable high-speed internet (25 Mbps and up) with contingency measures
- Availability of a personal savings account for payroll processing
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The Company
What We Do
SMA Support: Elevating Your Business Potential At SMA Support, we are dedicated to empowering home remodeling companies by enhancing their sales, marketing, and administrative capacities. Our experienced team provides tailored virtual assistant and call center services designed to optimize your operations and drive growth. Why Choose Us? Expertise: Decades of combined experience in sales, marketing, and administration. Custom Solutions: Services customized to meet the unique needs of your business. Results-Driven: Proven track record of elevating client efficiency and success. Join the many businesses thriving with our support and see what SMA Support can do for you. 🔗 Visit our website | 📞 Contact Us #DelegateToElevate – Your success is our business!
