D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Support of IT tools for end-users & IT project owners
- Act as liaison between the client and/or appropriate resolver teams
- Create / Manage our IT platforms on behalf of user and appropriate resolver teams
- Providing initial response time to the requester using the predetermined process & SLA.
- Perform fault isolation in support of clients escalating as required.
- Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
- Escalation of tickets to other Support teams when necessary,
- On-site Incident and Request resolution, ticket closure.
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements
- 2+ years of experience in Service Desk / IT support centre / 1st/2nd line support
- Working knowledge of office automation products and generally used SW
- Hands-on experience with Windows/Linux/Mac OS environments
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude with good communication skills
- Fluent English & Czech or Slovak (spoken & written); German is a plus
- Candidates must declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Skills Required
- 2+ years experience in Service Desk / IT support centre / 1st/2nd line support
- Working knowledge of office automation products and commonly used software
- Hands-on experience with Windows, Linux, Mac OS environments
- Ability to perform remote troubleshooting and provide clear instructions
- Experience using collaboration technologies such as Microsoft Teams and webcasting
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude with strong communication skills
- Fluent English and Czech or Slovak (spoken and written)
- German language skills
- Candidates must provide a criminal record extract not older than three months
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
