Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Technical Support Specialist I
About this Role:
At Boston Scientific, the Technical Support Specialist will provide global, industry-leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity.
This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience.
Work model, sponsorship, relocation:
At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position.
Your Responsibilities Include:
Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment.
Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.
Monitor install base data accuracy and notify responsible departments of discrepancies.
Create, release, or request orders for Capital Equipment repairs.
Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information.
Interact with the BSC team, to manage interventions and escalate as needed.
Apply entry-level troubleshooting skills to analyze product operation and recommend optimal device management strategies.
Maintain good documentation practices while recording activities.
Participate in training and continuous learning to improve product and service knowledge.
What We're Looking For:
Required Qualifications:
Fluent in English (spoken and written)
Associates Degree or equivalent technical training
Strong computer literacy and technical aptitude
Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues
Ability to work flexible times within call center hours
Preferred Qualifications:
1+ years of experience in technical customer support or related call center roles
Experience supporting medical equipment or capital equipment products
Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module
Knowledge of industry practices and regulatory standards
Strong problem-solving skills and a proactive, customer-focused approach
Experience in mentoring or providing guidance to less experienced team members
Bilingual in Spanish and/or Portuguese (spoken and written)
Requisition ID: 631080
Minimum Salary: $51000
Maximum Salary: $96900
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Skills Required
- Fluent in English (spoken and written)
- Associates degree or equivalent technical training
- Strong computer literacy and technical aptitude
- Demonstrated ability to exercise independent judgment analyzing and resolving complex customer and operational issues
- Ability to work flexible times within call center hours
- Specialized product knowledge in medical and capital equipment systems (advanced technical training or equivalent experience)
- 1+ years of experience in technical customer support or related call center roles
- Experience supporting medical equipment or capital equipment products
- Familiarity with Service Management Systems (Salesforce, ServiceMax, Siebel, SAP Service Module)
- Knowledge of industry practices and regulatory standards
- Strong problem-solving skills and a proactive, customer-focused approach
- Experience mentoring or providing guidance to less experienced team members
- Bilingual in Spanish and/or Portuguese (spoken and written)
Boston Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Scientific and has not been reviewed or approved by Boston Scientific.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, vision, life, and disability insurance alongside mental health resources. Family planning support and broader care navigation offerings further strengthen the health-related value of the package.
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Retirement Support — Retirement benefits stand out through a 401(k) match described as best-in-class and supported by profit sharing and an employee stock purchase plan. High participation in retirement programs is also highlighted as part of the overall financial benefits footprint.
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Leave & Time Off Breadth — Time off is described as generous, with reports of 20+ vacation days and up to four weeks in some roles, plus paid holidays and sick leave. Longer-term options such as extended unpaid family leave and a personal enrichment sabbatical expand flexibility beyond standard PTO.
Boston Scientific Insights
What We Do
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 40 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of health care. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. For more information, visit www.bostonscientific.com and connect with us on X, Instagram, and Facebook. At Boston Scientific, you will find purpose, a place to grow and opportunities to cultivate your passions. To search and apply for open positions, visit https://bostonscientific.eightfold.ai/careers. You may also review our social media guidelines at http://www.bostonscientific.com/social.
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