POSITION SUMMARY:
This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to and resolve complex support tickets related to Yardi software
- Develop simple to complex YSR reports in Yardi
- Create stored procedures, system validations, email notifications and schedule tasks
- Create and upload ETL file for different business functions
- Collaborate with internal customers to troubleshoot and find solutions for technical issues
- Provide guidance and training on software functionalities to enhance user experience
- Document support interactions and maintain accurate records of issues and resolutions
- Work closely with development teams for escalated issues that require specialized attention
- Drive Enhancements and optimization
Requirements
- Bachelor’s Degree - Information Technology and Software Engineering
- Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café
- DB: MYSQL, Oracle, PL/SQL
- Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting
- YSR Dashboards
- ETLL: Data Import and Export
- Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both written and verbal.
- Familiarity with customer service best practices and support ticketing systems.
- Proficiency in using Yardi software features and functionalities.
- Solid understanding of property management processes.
WORKING REQUIREMENTS
- Fully remote
- Fluent in English
- Will work 8:00 AM to 5:00 PM US Pacific Time (PST)
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What We Do
Bridge33 Capital is a high-growth vertically integrated real estate investment firm. Bridge33 focuses on acquiring value-add commercial properties across the United States with corporate offices in Seattle, Las Vegas and Denver. Founded in 2012, Bridge33 has acquired 51 assets totaling ~9.9MM square feet across 23 states. Bridge33 is backed by a diverse network of advisors and investors with expertise and significant leadership experience across the real estate, retail, technology and finance industries.
Bridge33 embraces an entrepreneurial ethos, disciplined acquisition process and intense property management, in its drive to quickly become a best-in-class real estate investment company. Bridge33 cultivates a culture of flexibility and nimbleness enabling us to quickly identify and capitalize on unique, opportunistic investments.
At Bridge33, we take pride in our team and in the value we generate for our tenants, investors and partners. We are looking to bring on highly driven, innovative and talented professionals passionate about real estate who enjoy solving complex challenges and thrive in a dynamic, high- growth environment. Bridge33 is hiring across the board and offers the opportunity to work on diverse, challenging projects. We invite you to go through our current openings and apply online. If you don’t see a specific opening that’s right for you, we’d still love to connect. Join our talent network by applying online with your resume and cover letter.
