The Role
Provides first-line technical support to internal and external customers during the after-sales phase. Resolves product issues through phone, email, portals, and remote support; manages support tickets and customer-service documentation; configures product orders; supports system integrations; and contributes to process improvement, standardization, and automation.
Summary Generated by Built In
Luminator Technology Group is the preferred global provider of high quality transportation solutions.
Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)
We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.
We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.
What you will do:
What we are looking for:
What’s there for you:
It looks like the next step in your career, doesn’t it?
Let’s discuss the details!
Apply now!
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.
Luminator Technology Group is the preferred global provider of high quality transportation solutions.
Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)
We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.
We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.
What you will do:
- First Point of contact for customers during Aftersales phase (PLM Phase 7)
- Support over phone, mail or Customer portal (Or any other channel) during
- Solutions for customers for their technical issues with Luminator Products
- Organize Support desk with Luminator provided Ticketing system
- Writing and managing of Customer Service of documentation
- Providing consistent configuration set up for products in customer orders
- Remote Support
- Self-motivated, providing feedback and be challenging to improve organization
- Contribute to process improvements, standardization, and automation
- initiatives.
What we are looking for:
- Technical education, preferably in electronics or IT.
- Bus workshop apprenticeship is an advantage.
- Minimum 2 years’ after-sales experience in a technical environment.
- Structured, hands-on, customer-focused approach.
- Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
- Customer support experience by phone in English and German.
- Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
- Knowledge of XML, CSV, and BAT files.
- Strong communication, organization, and multitasking skills.
- Proactive, patient, resilient team player.
What’s there for you:
- Flexible working hours and hybrid options that let you shape your schedule to fit your life.
- Private medical care, life insurance and sports card.
- Access to online language school.
- Working in a multinational environment.
- Access to the full LinkedIn Learning portfolio.
- Regular team events and celebrations.
It looks like the next step in your career, doesn’t it?
Let’s discuss the details!
Apply now!
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.
Skills Required
- Technical education, preferably in electronics or IT
- Minimum 2 years of after-sales experience in a technical environment
- Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems
- Customer support experience by phone in English and German
- Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet
- Knowledge of XML, CSV, and BAT files
- Bus workshop apprenticeship
- Structured, hands-on, customer-focused approach
- Strong communication, organization, and multitasking skills
- Proactive, patient, resilient team-player attitude
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Luminator has been an innovator in the design and manufacture of communications and lighting products for more than 90 years. We serve three major transportation sectors: bus, rail, and aerospace. Luminator is the world's largest manufacturer of transportation lighting and destination signs and solutions to improve safety and efficiency. If you travel by public transit bus, passenger train, or commercial, corporate, or military aircraft, chances are you have come in contact with a Luminator product. https://futureoftransit.com/316hyRJ
