The Technical Support Specialist ensures that all orders placed through the Artifact Uprising website are processed accurately and enter the appropriate vendor portals during our holiday season (Order Checking). Success in this role is shown through following guidelines: being a problem-solver, communicating cross-functionally, and resolving order issues. You are empathetic with the customer when there are delays and keep the customer informed with the status of their order(s). The Technical Support Specialist is a vital part of the success of Artifact Uprising and customer retention.
Job Responsibilities
- Executes Order Checking on a weekday basis.
- Communicates with the Product and Engineering teams about trends that are seen in order issues, and what issues Engineering will need to fix.
- Contacts customers for issues they will need to address.
- Supports, identifies, investigates, and resolves order issues.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
Qualifications
- Prior experience working on a Helpdesk, (like Zendesk) in IT, or similar technical function
- Excellent analytical and communication skills
- Excellent problem-solving skills
- Technical support background a plus
- Has a process improvement mindset
- Customer service focus
This position will run from October 28th-December 20th, 2024, Monday-Friday, 3 hours a day (15 hours a week).
Top Skills
What the Team is Saying
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What We Do
Artifact Uprising® is a Colorado-based company that creates premium quality customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials.
Why Work With Us
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. We look for driven people who strive to take the company to the next level.
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Artifact Uprising Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees are able to choose when to work from home and when to work in-person at our Denver office.
