Technical Support & Automation Specialist

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Technical Support & Automation Specialist – Azure & Microsoft Tools to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.  

In this role

You’ll provide advanced technical support to global developers and IT professionals while improving the support experience through automation. You’ll troubleshoot complex Microsoft platform issues, identify root causes, and use scripting or tools to streamline operations. You’ll be encouraged to question existing processes, recommend better ways to work, and help implement automation that reduces manual effort and improves response times.

Responsibilities

• Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server).
• Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms.
• Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations.
• Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work.
• Collaborate with engineering and operations teams to transition manual processes into scalable automated systems.
• Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions.
• Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices.
• Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users.

Required Qualifications

• Hands-on experience providing technical support in IT, cloud, or software environments.
• Strong experience with PowerShell and command-line scripting for automation.
• Practical knowledge of Azure administration, Entra / Azure AD, GitHub.
• Proven ability to debug, troubleshoot, and resolve complex issues independently.
• Analytical thinker with a continuous improvement mindset—able to question “should this be automated?” and follow through.
• Solid understanding of IT infrastructure, server administration, and tenant management.
• Excellent communication skills and comfort working directly with technical stakeholders.
• Ability to work remotely and collaborate across time zones.

Preferred Qualifications

• Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting).
• Prior experience creating or maintaining a technical knowledge base.
• Experience working with distributed global teams and supporting developer communities.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $36.06 to $40.87 USD/hour. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)