ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Technical Support Representative for immediate opportunities. This is for a 6-8 month contract and is onsite in Toronto.
ROLE: Technical Support Representative
Qualifications:
Mandatory Prior Experience
- Minimum 1 year experience in an IT helpdesk or desktop support role.
- College diploma in Information Systems or equivalent related work experience and or education.
- Advance troubleshooting skills in Windows 11/10 desktop environments.
- Advance knowledge of Microsoft Office suite of applications.
- Strong troubleshooting skills in Microsoft 365 Copilot Office, email clients, SharePoint, Teams, VPNs, Active Directory and remote desktop tools.
- Knowledge of Active Directory and creation/management of users.
- Basic identity and endpoint security understanding.
- English, written and verbal.
Responsibilities:
- Provide Level 1 and Level 2 technical support for staff, resolving hardware, software and networking issues.
- Responds to telephone calls, Teams calls, emails, and dispatched requests for technical support.
- Assist in the setup, configuration, and maintenance of computer systems, software and network.
- Provide training to staff:
- On-site training with staff & virtual training via Teams
- Creating training videos
- Moving to new office:
- Assist in packing/unpacking and disassembling/assembling IT computers and equipment
- Must be able to physically lift heavy equipment (less than 25 pounds)
- Ability to communicate effectively with all levels of staff; verbal and written.
- Ability to remain calm under pressure and provide excellent customer service.
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- If necessary, able to work weekends based on business needs (scheduled in advance).
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process. We offer a competitive salary, profit sharing, share options and a comprehensive benefits package. These positions can be filled by full time ARC employees or contractors.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number SC:TSR in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
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What We Do
ARC Business Solutions is an information technology and business solutions provider founded in 1998 that’s committed to providing effective solutions to clients across North America.
Our experience includes successful IT projects in both the public and private sectors: Power and Utilities, Oil and Gas, Government, Manufacturing, Banking, Insurance, Telecommunications, Healthcare, and Education.
We operate out of 5 regions – Edmonton, Calgary, Toronto, Regina and the USA - servicing a broad base of private and public sector clients. Our primary service offerings can be broken down into four categories: Solutions Delivery, Managed Services, Utility Sector Consulting, and Enterprise Information Management with additional expertise in Utilities, Healthcare, and Financial Services.
In need of professional and reliable IT solutions for your business? One of our team members would be happy to get to know your unique circumstances and provide a solution that exceeds your expectations.
