The Role
Provides regional technical leadership for valves and pumps across APAC. Supports application engineering, product selection, customer projects, troubleshooting, commissioning, technical training, specifications, quality investigations, and market feedback. Coordinates customers, distributors, sales teams, factories, and product management while developing technical standards, best practices, and continuous improvement initiatives.
Summary Generated by Built In
The Technical Support Manager serves as the regional technical authority for the Valves & Pumps business across APAC. The role provides application expertise, technical leadership and customer-facing support to sales teams, distributors and end users, while driving technical excellence, capability development and successful project execution across the region.
Responsibilities / Tasks
- Act as the regional technical expert for the Valves & Pumps portfolio across APAC
- Provide advanced application engineering and product selection support to sales teams, distributors, OEMs, EPCs and end users
- Support strategic customer projects through technical consulting, solution development and application expertise
- Lead technical discussions, product presentations and customer workshops to strengthen GEA's market position and technical differentiation
- Develop and deliver technical training programs to sales teams, distributors and customers across the region
- Support specification activities and provide technical guidance during project development and quotation phases
- Conduct site visits, troubleshooting, root cause analysis and commissioning support where required
- Support quality issue resolution and customer claim investigations in collaboration with factory and quality teams
- Collect, analyse and communicate market feedback, competitor intelligence and customer requirements to support business and product development
- Act as the technical focal point between customers, distributors, sales organizations, factories and product management teams
- Contribute to new product introductions, localization initiatives and continuous improvement activities
- Develop and maintain technical standards, application guidelines and best practices to enhance technical capabilities across APAC
Your Profile / Qualifications
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, Process Engineering, Food Engineering or a related technical discipline
- Minimum 3-5 years of experience in technical support, application engineering, process engineering or technical sales support within industrial process equipment
- Strong technical knowledge of hygienic and aseptic processing applications, preferably within dairy, food, beverage, brewery and pharmaceutical industries
- Experience with valves, pumps, process components or related fluid handling technologies is highly desirable
- Proven ability to support customer projects, technical solution development and troubleshooting activities
- Experience working with distributors, OEMs and EPCs is an advantage
- Strong analytical and problem-solving capabilities with a structured and solution-oriented approach
- Excellent communication and presentation skills, with the ability to engage both technical and commercial stakeholders
- Strong customer orientation and the ability to translate customer requirements into practical technical solutions
- Self-motivated team player with the ability to work effectively across different countries, cultures and functions
- Fluent in English, both written and spoken
- Proficient in Microsoft Office applications and CRM systems
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Skills Required
- Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Process Engineering, Food Engineering, or a related technical discipline
- 3–5 years of experience in technical support, application engineering, process engineering, or technical sales support within industrial process equipment
- Strong technical knowledge of hygienic and aseptic processing applications within dairy, food, beverage, brewery, or pharmaceutical industries
- Experience with valves, pumps, process components, or related fluid handling technologies
- Ability to support customer projects, technical solution development, and troubleshooting activities
- Experience working with distributors, OEMs, and EPCs
- Strong analytical and problem-solving capabilities
- Excellent communication and presentation skills for technical and commercial stakeholders
- Strong customer orientation and ability to translate requirements into practical technical solutions
- Ability to work effectively across countries, cultures, and functions
- Fluent English, written and spoken
- Proficiency with Microsoft Office applications and CRM systems
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The Company
What We Do
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio
