Computech Corporation

Technical Support Level 2

Posted 11 Hours Ago

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San Antonio, TX, USA

In-Office

Mid level

Information Technology

The Role

Provide Level 2 technical support for end-user hardware and software (80%) and infrastructure (20%). Tasks include iPhone/iOS deployment and troubleshooting, PC rollouts, application installation, printer and barcode scanner support, PC imaging (SCCM), inventory/disposal, ticket management (Remedy), and project support.

Summary Generated by Built In

Job Description

Level 2 Technical Support @ San Antonio, TX

Duration: 9+ Months

General Description :

-Hardware refresh tech -iphone/ios

• Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.

• HW disposal and inventory management.

• Support projects and tasks as assigned.

• Manage and prioritize Incident and Request tickets.

• Support workload typically 80% end-user HW/SW, 20% infrastructure. .

Requirements/Must Have :

- Excellent troubleshooting, problem solving & root cause analysis skills.

- Exceptional customer service.

- iphone/ios support

-Migration exp with Win 7 and other windows servers

-PC roll out, Applications installation

-Deployment and troubleshooting iphone/ios

-SCCM, Remedy

-Air watch(would be strong plus)

- In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook.

- Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.

- Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.

- Working knowledge of network protocols.

Additional Information

Experience on iphone/ios support

Skills Required

Excellent troubleshooting, problem solving and root cause analysis skills
Exceptional customer service
iPhone/iOS support and deployment experience
Migration experience with Windows 7 and other Windows Server environments
PC rollout and applications installation experience
Experience with SCCM for imaging and deployment
Experience with Remedy (incident/request ticket management)
Working knowledge of MFD printers (laser, impact), barcode printers and scanners
Working knowledge of smartphones, PDAs and tablets
Familiarity with PC imaging tools, diagnosis and remote control tools
Working knowledge of network protocols
AirWatch mobile device management

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The Company

HQ: Detroit, MI

175 Employees

Year Founded: 1996

What We Do

Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.