Role Description :
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
General Description :
This individual will support all Gardena R&D engineers / end-users with their desktop / office OA support needs as well as provide daily support for Data Center and ITD Project hands-on support.
Requirements/Must Have :
Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)
Additional InformationMust have experience on Mobile devices
Skills Required
- Second-level end user support for computer systems and equipment (hardware/software, printers, plotters, telecommunication devices)
- Strong hardware and software troubleshooting capabilities
- Experience with mobile device deployments and support (primarily iOS; some Android and Windows Mobile)
- Experience supporting on-site video conferencing and webmeeting setups
- Ability to perform equipment repair and replacement
- Willingness to work altered/non-standard schedules
- Good communication skills for interfacing with customers
- Hands-on support for Data Center and IT project activities
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
