Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.
With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.
At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.
Job DescriptionEgis is looking for a technically strong IT professional who is ready to take their step into leadership. As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.
Key responsibilities
- Lead the Queensland IT support function and set the standard for customer-focused onsite support
- Be the go-to technology contact for Regional Leads and business stakeholders
- Drive adoption of AI agents and automation to improve IT workflows and the user experience
- Manage SLAs, tickets and asset/licence metrics
- Own ticket management, documentation and escalation in line with ITIL
- Contribute to regional IT budgeting, vendor management and technology investment decisions
- Manage software assets and licence compliance
- Lead communication and training for technology changes
You will be responsible for
- Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
- Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
- Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff
- Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
- Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
- Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
- Championing diversity, inclusion and HSE practices across the team
Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:
- Degree in IT or Computer Science, or equivalent experience
- Experience in global or multinational enterprise IT environments
- Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role
- Hands-on involvement in IT workplace transformation projects
- Strong technical knowledge across hardware, software, networking and cloud
- Confident influencing stakeholders, with a proactive, solutions-focused mindset
- Strong customer service ethos (retail or hospitality experience is a plus)
- Experience in Professional Services, Architecture, Engineering or Construction is highly regarded
- Full drivers License
Please note: To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.
Additional Information- A genuine first step into leadership, with mentoring and support
- Paid Primary and Secondary Carer Leave Policy, reflecting our commitment to work-life balance.
- Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.
- Opportunities to work on special interest projects.
- Opportunities to work across government, private and resource sectors.
- Opportunities to travel for work across multiple offices.
- Great cultural environment where teamwork and camaraderie are promoted and valued.
- Supportive leadership based on openness
- An inclusive team culture that celebrates performance and rewards accordingly.
We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.
Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.
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Skills Required
- Degree in Information Technology or Computer Science, or equivalent experience
- Experience working in a global or multinational enterprise IT environment
- Leadership exposure through mentoring, acting as a team lead, or coordinating support across sites
- Hands-on involvement in IT workplace transformation projects
- Strong technical knowledge across hardware, software, networking, and cloud
- Ability to influence stakeholders with a proactive, solutions-focused approach
- Strong customer service ethos
- Professional Services, Architecture, Engineering, or Construction experience
- Retail or hospitality experience
- Full Australian driver's licence
- Currently living in Queensland
- Full Australian working rights
Egis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Egis and has not been reviewed or approved by Egis.
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Healthcare Strength — Benefits in the U.S. include medical, dental, vision, disability, and life insurance, and overall packages are characterized as good rather than exceptional. Coverage is generally solid, with quality differing by country and office.
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Retirement Support — Retirement plans feature a company‑matching 401(k) in the U.S., contributing to a comprehensive package. Provision strength varies by location due to local policies.
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Leave & Time Off Breadth — Offerings include paid time off, flexible holidays, hybrid work, and paid family leave in the U.S. Availability and breadth depend on country, office, and job level.
Egis Insights
What We Do
Egis is a leading global architecture, consulting, construction engineering, operations, and mobility services firm that designs and operates intelligent solutions to build a more balanced, sustainable, and resilient world.
