We are seeking a Technical Product Support Intern to assist customers with functional and technical queries related to our software product. This role provides hands-on exposure to real-time product support operations, including troubleshooting, customer communication, and collaboration with internal teams.
- Provide product support via email, chat, and phone, ensuring timely and professional resolution of queries.
- Troubleshoot functional and technical issues while adhering to defined SLAs and clearly communicating resolutions to users.
- Analyze customer concerns to identify root causes and deliver effective solutions.
- Follow up with customers to ensure complete resolution and high satisfaction levels.
- Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
- Use remote desktop tools and monitoring systems to provide real-time assistance when required.
- Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
- Prepare periodic reports on support trends, recurring issues, and system performance.
- Leverage AI tools and automation platforms to enhance response time and efficiency.
- Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.
Skills Required
- 0-1 year of experience
- Freshers are welcome to apply
What We Do
Competent Groove, operating through its FeetPort/URVA product, builds SaaS field-force automation software for organizations. Its platform helps businesses digitize and manage field operations, including employee location tracking, task management, real-time sales updates, verification, payment collection, audits, and surveys. The company’s stated goal is to help organizations accomplish more with less technology, while enabling field executives to spend more time with customers.
