We are looking for a Technical Support Engineer (Linux) to join our Support Organisation here at Squiz. You would come from either a technical support or deployments background. We’re seeking a proactive and enthusiastic problem solver to resolve complex technical issues whilst maintaining a good customer focus.
For this role, we ask that can demonstrate
Key skills:
- 3-5 years of troubleshooting skills on Linux based systems
- Autonomy in fault finding
- Client facing communication skills
- Experience working in major or critical incidents.
You should have a strong background in as many of the following technologies
- Linux (Preferably Fedora/EL flavours of Linux)
- Web stack (NGINX, PHP, Redis, Postgresql)
- Revision/Configuration Control (SVN, Puppet4, Git/Gitlab)
- Server Monitoring (Nagios, Grafana, Thousand Eyes)
- Networking (DNS, Firewalls, Routing)
Nice to haves:
- Cloud based deployments
- AWS
- Docker
- Terraform
- Cloudflare
What you would do:
- Solving technical problems our customers have with their existing systems
- Building and installing new infrastructure, servers and machines, as well as maintenance of current infrastructure (vms servers (application & data), hosted systems, SAAS
- Troubleshooting and root cause analysis of key projects
- Working with the product team to migrate systems to SaaS
- Maintaining servers in AWS
- Suggesting and working on ways to improve our support environment
Note: Passing a Police check and/or security clearance may be required.
Location: Edinburgh (with ability to access the office 1-2 times per week)
There is an expectation that successful candidates would be willing to work as part of an on-call rota.
Who we are:
Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.
Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.
Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.
Why work for Squiz?
You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.
Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.
We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant
Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
Squiz is a global Digital Experience Platform (DXP) company that helps complex, service-led organizations build, manage and connect digital experiences across enterprise-grade websites, portals, intranets and digital apps.
Offering Gartner-rated tech and expert services in digital design, build and implementation, our purpose is to reduce the complexity in creating digital experiences. With over 20 years of proven experience solving digital transformation challenges, we don't overpromise. We know what it takes to get the job done, without the fluff.
We offer lean teams in service-led organizations a realistic and flexible solutions to real-world challenges. We do this by enabling you to come as you are - using our DXP like building blocks to transition and transform your way, on your terms.
Extend the power of your digital experience by connecting existing systems you use with our Squiz platform. Add new third-party capabilities over time through pre-built or custom integrations as you scale. Connect critical data, content and channels across your customer's experience without the need for costly rip-and-replace. Call the shots so you get the job done, your way.
