Technical Support Engineering Analyst -1

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Technical Support Engineering Analyst -1

JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)
What this job involves:
About the role
#JLLTechAmbitions

Jones Lang LaSalle (JLL) is seeking a highly motivated Technical Support Engineering Analyst to join our dynamic team. The successful candidate will play a crucial role in supporting Microsoft Teams Calling infrastructure and resolving end-user tickets efficiently. This role demands a high level of expertise in voice engineering, meticulous attention to detail, and a commitment to delivering exceptional service.

Key Responsibilities

• Provide comprehensive support for Microsoft Teams Calling services, including troubleshooting and resolving end-user tickets.
• Manage and support Session Border Controllers (SBCs) to ensure seamless voice communication.
• Coordinate with third-party vendors to resolve issues and maintain service quality.
• Oversee Direct Inward Dialing (DID) management and ensure optimal allocation and usage.
• Collaborate with cross-functional teams to implement voice solutions that meet business requirements.
• Develop and maintain documentation for voice engineering processes and procedures.
• Stay updated with industry trends and best practices to ensure state-of-the-art voice services.
• Support, maintain, and optimize the Microsoft Teams Calling infrastructure to ensure high availability, performance, and reliability.
• Troubleshoot and resolve technical issues related to Microsoft Teams Calling, including call quality, connectivity, and integration problems.
• Monitor system performance and proactively address any potential issues.
• Stay up to date with industry trends and advancements in Microsoft Teams Calling to provide recommendations for improvement.
• Work closely with cross-functional teams to develop and implement new features, enhancements, and integrations.

Sounds like you? To apply you need to be:

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field preferred.
• 3+ years of experience in voice engineering, with a focus on Microsoft Voice services required.
• Strong knowledge of Microsoft Teams Calling architecture, components, and functionalities.
• Proficiency in system administration and configuring Microsoft Teams Calling settings.
• Experience with troubleshooting and resolving technical issues related to Microsoft Teams Calling.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Microsoft Teams Calling certification is a plus.
• Strong knowledge of VoIP protocols such as SIP and RTP.
• Experience working with CUBE’s is a plus.

What we can do for you:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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