About the Company
Our
client is a global technology solutions provider supporting enterprise
customers across the financial services and transaction processing industries.
We are looking for an
experienced Technical Support Engineer to provide technical support for
enterprise platforms across the Asia-Pacific region. This role involves
incident management, troubleshooting, system monitoring, and supporting
mission-critical applications in a fast-paced production environment.
- Provide L2/L3
application support and troubleshoot production issues across enterprise
systems.
- Investigate, track,
and resolve incidents within agreed service levels (SLAs).
- Analyse system logs,
database records, and application behaviour to identify root causes and
implement fixes.
- Maintain accurate
incident documentation, knowledge base articles, and operational reports.
- Support system
monitoring, maintenance, and operational improvements to enhance platform
performance and reliability.
- Collaborate with
development, infrastructure, and support teams on issue resolution and system
enhancements.
- Participate in
on-call support rotation and assist with critical issue management outside
business hours when required.
- Degree in Computer Science,
Engineering, or a related discipline;
- At least 4 to 6 years of
experience in a production support environment;
- Experience supporting
high-availability or transaction-based systems is preferred;
- Strong troubleshooting experience
in enterprise applications and distributed systems;
- Familiarity with databases and
backend technologies such as SQL/PLSQL, Java-based applications, microservices,
and messaging systems;
- Exposure to DevOps, monitoring,
or support tools would be an advantage;
- Strong communication, analytical,
and problem-solving skills;
- Comfortable working in
high-pressure environments and managing critical incidents.
- Excellent benefits and
competitive remuneration;
- This role is an on-site role,
based in Kuala Lumpur.
If you’d like to explore this opportunity,
please reach out to Charmaine Tan (Regn
No. R1102130) for a confidential
discussion.
FCS CAREERS PTE LTD
(EA 94C4359)
Data
Protection Notice: By submitting any application
or resume to us, you acknowledge that you have read, understood, and agreed to
our Data Protection Policy (www.fcs-careers.com/about/data-protection), and
that you consent to the collection, use and/or disclosure of your personal data
by us for the purposes set out in the Policy. You may withdraw consent or make
an access or correction request in respect of your personal data, however,
depending on the nature or scope of such request, we may not be able to
continue providing services to you. For any request, enquiry, or feedback,
please contact our Data Protection Officer ([email protected]).
Skills Required
- Degree in Computer Science, Engineering, or related discipline.
- At least 4 to 6 years of experience in a production support environment.
- Strong troubleshooting experience in enterprise applications and distributed systems.
- Familiarity with databases and backend technologies such as SQL/PLSQL, Java-based applications, microservices, and messaging systems.
- Experience supporting high-availability or transaction-based systems is preferred.
- Exposure to DevOps, monitoring, or support tools would be an advantage.
What We Do
FCS Careers matches talent and career aspirations with clients' organizations and cultures, aiming to place individuals in environments where they can succeed and thrive.
